Complaint Review: Kaspersky Antivirus - Woburn Massachusetts
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- Author Not Confirmed
- Kaspersky Antivirus 500 Unicorn Park #rd Floor Woburn, Massachusetts United States of America
- Phone: 866-328-5700
- Web: Kaspersky.com
- Category: Computer Software
Kaspersky Antivirus Wiped out my computer on uninstall Woburn, Massachusetts
*Author of original report: Alliance
*Author of original report: Already tried that
*Consumer Suggestion: This may help....
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In October early 2012 my antivurus had expired. Wanting to try another company antivirus my research lead tme to Kaspersky. I was offered a free 30 day trial and loaded it onto my 3 month old $2000.00 computer. Everything worked fine however I was not completely satisfied so after me 30 day trial I uninstalled the Kaspersky antivirus program. After the uninstall my computer was wiped out. I have no mouse function of any kind, no mouse function of any kind, nothing. Contacting Kaspersky support I found out they have had issuesof this same kind and in fact have a fix. The problen again, I have no mouse. Try throwing your mouse and keyboard in the garbage and working on your computer. The support person said my time was up and that he would send me by email the "FIX" . Again I tried to explain that he could send me anything he wanted, I cant even open my email to get it. I asked to speak to a supervisor and was told there was no supervisor, I them asked for the number to the corporate headquarters and again was told he was unable to give out that information. It's a month later, I still have not been able to contact anyone at Kaspersky headquarters, the phone number to there headquarters does not work either. I am going to take my computer to a shop and get it fixed, AT MY OWN COST!!! for meerly trying our Kaspersky's free trial. This company is a SCAM!!!!!
This report was posted on Ripoff Report on 12/07/2012 04:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/kaspersky-antivirus/woburn-massachusetts-01801/kaspersky-antivirus-wiped-out-my-computer-on-uninstall-woburn-massachusetts-978947. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
Alliance
AUTHOR: loves to fish - ()
SUBMITTED: Sunday, October 13, 2013
I am sorry I did not recieve any information nor an email stating that Alliance had responded to my email until today. Interesting. Anyway Jackie, you responded asking in one of your responses that you wanted me to show you where I had only 72 hours to see a Dr. I was told that bu YOUR representative in YOUR customer serviceless. Is was ONLY asking your company to return the $305.00 for my ticket, not a national disaster as your company make it out to be. Secondly when I purchased the phony insurance your conpany told me that if there were any problems that I would ever have and could not use the ticket, I could get reimburrsed. YOUR COMPANY IS A SCAM! YOUR COMPANY WAS FORCED TO CHANGE IT NAME IN ORDER TO STAY IN BUSINESS. THATS MY OPINION.
#2 Author of original report
Already tried that
AUTHOR: loves to fish - (United States of America)
SUBMITTED: Friday, December 07, 2012
We already tried that. Unplug your mouse and keyboard from your computer and try to work on it. Even trying a remote access would not work. Can not access numbers, passcodes, etc. Kaspersky was unable to provide any thing except to shove it off on hardware issues. Of coarse "MY FAULT" My rebuttal to that is when I go into mini Xp, I have all services except hard drive, going into BIOS I have mouse and keyboard. I attempted to run XP repair disc with no results.
#1 Consumer Suggestion
This may help....
AUTHOR: Valerie - (U.S.A.)
SUBMITTED: Friday, December 07, 2012
Try to do a "system restore" back to out of box status. The computer company may be able to assist remotely since this Kapersky completely messed up your computer. Good luck.
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