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Report: #1227466

Complaint Review: Katherine Krug - Austin Texas

  • Submitted:
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  • Reported By: Sally — Montgomery Texas USA
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  • Katherine Krug 7310 E. Ben White Blvd. Austin, Texas USA

American Dream Vacations Expensive Nightmare Vacation Austin Texas

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On April 1, 2015 my daughter and son-in-law rented an RV unit for my use from American Dream Vacations, Austin, Tx. The unit was parked next to their residence for 6 days. My son-in-law towed the unit to the residence and set it up for my use. The cost of the rental included TV, DVD options. The total cost for the six days was over $900.00. I reimbursed them. 

The TV was not operable and the DVD did not exist. 

An electrical issue caused a very loud humming noise whenever lights were turned on.

The unit had two holding tanks (one for "gray" water and one for "black water"). I did not use the shower in the unit and only used a minimum amount of water each day for brushing teeth and washing face. I did not cook or otherwise use the kitchen facility. 

Both holding tanks were supposed to have been emptied before rental. Evidently, that particular routine maintenance was not done prior to the rental since the gray water tank backed up on day 4. 

The company was notified by my daughter. The issues were clearly presented by her through e-mail as well as attempts to directly address a company representative, to no avail. The company was unresponsive for several weeks. We asked for a reduction in the rental rate since the TV and DVD options were several hundred dollars above a unit without those options. 

After a full month, the company offered a "gift certificate" for a one night rental. That is unacceptable for many reasons. I live  over 100 miles from there and have no intention of doing any repeat business with this company. 

I strongly believe that this company's business practices and customer service should be investigated. 

Thank you for allowing me to expose this RIP OFF.

Sally

Montgomery, Texas

This report was posted on Ripoff Report on 05/07/2015 09:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/katherine-krug/austin-texas-78741/american-dream-vacations-expensive-nightmare-vacation-austin-texas-1227466. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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