Complaint Review: katom restaurant supply - Internet
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- Author Confirmed
- katom restaurant supply po box 55 Internet United States of America
- Phone: 800-541-8683
- Web: www.katom.com
- Category: Kitchens
katom restaurant supply Overcharged Internet
*UPDATE Employee: Mis-understanding
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I purchased some pizza screens from this company on the internet being very careful to get the total before completing the transaction including the shipping total.
Total came to 93.25. I clicked the purchase button.
Next day I got a charge on my debit card bank statement online of $107.24.
When I phoned them to find out what happened they told me it would drop off and I'd get the amount I agreed to in a few days on my statement.
I asked why this happened and was told by their customer service that she didn't know why "they" do that.
Very convenient using the "they" comment. Sleazy behavior. And no doubt the higher amount would stand if I hadn't noticed this and complained.
They won't get my business in the future and I told them so.
What if this overdrafted my account (it didn't - but could have). I'd be paying overdraft fees. Very sleazy.
This report was posted on Ripoff Report on 07/20/2010 08:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/katom-restaurant-supply/internet/katom-restaurant-supply-overcharged-internet-625070. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Mis-understanding
AUTHOR: Katom Restaurant Supply - (United States of America)
SUBMITTED: Tuesday, July 27, 2010
Albert,
We sincerely apologized for the bad experience you had with our customer service specialist. Our system is designed to pre-authorize 15% more than what the authorized charge is. Once the order is processed, the actual amount will be charged correctly and the pre-authorized amount will drop off. Unfortunately, banks treat and display all pre-authorization as actual charge for all debit card accounts. We apologized that this information was not communicated properly back to you. We greatly appreciate you sharing this information with us as we will use this to better improve our training program with our customer service specialist. Its unfortunate that you a bad experience with KaTom Restaurant Supply and we truly understand your frustration and concern. But, we hope you will reconsider KaTom.com for your future food equipment and supply needs. Please contact us if you need any further assistance.
On a separate note, If you are to give us a second chance, please contact us for a coupon on your next purchase for your inconvenience.
Best Regards,
Danny
KaTom Customer Service
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