Complaint Review: Katyana Rogo-Manduli - Tokyo Internet
All Japanese All the Time (AJATT) AJATT Silverspoon/Neutrino Refused to Honour Refund Internet
*Consumer Comment: Received refund with no problem
AJATT Silverspoon/Neutrino Scam by Khatzumoto (real name Katyana Rogo-Manduli) of AllJapaneseAlltheTime.com (also AJATT.com)...
In May 2012 I joined AJATT Silverspoon (now called Neutrino) and over the course of four months, paid a total of $2693.24 USD via PayPal. The program came with a "Fo Shizzle" Guarantee, stating that once the program was complete after 595 days if I wasn't fluent in Japanese, I was welcome to a refund.
Now, I realised when I joined that regardless of what I thought of the program that my money was staying put until 595 days after the starting date, which for me was January 4, 2014. I gave the program a lot of time, but with a month to go I realised I was so far from fluency that I requested a refund.
After almost two weeks passed and a few more emails were sent his way, I received an autoresponder email from his "assistant" Naomi Suzuki, which contained the following text:
"If you have been allowed to join the SilverSpoon/Neutrino program,you are entitled to a full refund as part of the "Fo-Shizzle Fluency Guarantee". Due to the exclusive, limited and long-term nature of the SilverSpoon/Neutrino program, please be aware that refunds are only processed *after* the specified number of days (usually 595) has elapsed, that is, after completion of the program's set timeframe, regardless of cancellation date."
All of this is consistent with the original guarantee, so I assumed that they were simply lazy about customer service.
Another two weeks went by and I finally received some help from "Naomi Suzuki":
At this point I assumed that everything was going to be processed as they promised and I waited until January 4 to come around. When it did come and go and my refund was still nowhere to be seen, I didn't worry, after all, it fell on a weekend.
But January 5 came around and with it came my "refund".
Here's what my "refund" email from PayPal contained:
Just thought you'd like to know All Japanese All The Time sent you $100.00 USD.
Note from All Japanese All The Time:
Thank you so much for trying her out. Here is a part of your refund. Each part shall be a minimum of $100 (excluding fractions). Your next part is scheduled for February 5. Please contact me if you see any delay. -- Naomi Suzuki/AJATT
I wasn't sure if I could believe what I was seeing. Since when are refunds doled out in $100 chunks? And $2693.24 sent at $100 a month is more than two years, this is an absolute disgrace!
After several emails, I finally got a response from "Naomi Suzuki":
I apologize for not answering your question sooner.
So I'm not getting the full refund I was promised above, but hey, at least they're kind enough to take care of the PayPal transaction fees! I've since sent several more emails to AJATT and I haven't received a single response.
It's been more than two weeks since my refund was due and they're no longing responding to me so I figured it was time to let anyone who is considering joining AJATT Silverspoon/Neutrino know how their "refund" process really works.
This report was posted on Ripoff Report on 01/19/2014 06:50 AM and is a permanent record located here: https://www.ripoffreport.com/reports/katyana-rogo-manduli/internet/all-japanese-all-the-time-ajatt-ajatt-silverspoonneutrino-refused-to-honour-refund-int-1116749. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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