Kay Jeweler's Sterling Jeweler's Defective Wedding Ring Set and False Diamond Guarantee Akron Ohio

My wedding ring set was brought on 12/31/12 at Kay Jewelers with a Lifetime Diamond Guarantee of having my diamonds replaced if lost or damaged as long as it was inspected every 6 months. On March 26, 2014 my 1 CT Marque diamond just fell out of my wedding ring set after being inspected 3 months prior.  It was denied repair despite having been inspected with previous repairs of stones falling out randomly.  When the 1 CT  marque diamond fell out it was denied repair because they claimed it was not normal wear and tear.  Kay Jeweler's had my ring set in their possession since it was sent in for repairs on 3-26-14.  Even after it was denied repair it was not given back to me.  It was accidentally discovered by a third party that the Summit Mall location had my ring at their store.  On December 1, 2014 when I went to the store to try to pick up my unrepaired ring, I was informed that it was sent to Sterling Jewelers less than 1 mile away.  After placing a rush order on getting my ring back, I was informed on December 8 that my ring was still not sent back to the store.  I was promised that my unrepaired wedding ring set was going to be returned in less than a week.  Today I called Kay Jewelers headquarters, Sterling Jewelers and I was told that they could not contact anyone in their repair department to locate my ring. Out of two years of marriage I was only able to wear my ring for a couple months without any stones falling out.  The rest of the time its been in Kay Jewelers repair shop off and on for the past 18 months after multiply stones falling out. Our anniversary is coming up this month and all I wanted is my ring returned so I can take it to another jewelry store to get it repaired before our second year anniversary.   I do NOT trust Kay Jewelers to repair my wedding ring set when they cannot even manage to return my ring back to me. 

My two ruby stones fell out on two different times, documented on 2/12/13 and 12/03/13.  The main stone, the 1 CT marque diamond fell out on 3/26/14 without any warning or accidents.  A person witnessed the 1 CT marque diamond ring intact on my finger 1/2 hour before I noticed the 1 CT diamond missing from my wedding set.  I immediately called the store about the missing diamond and drove straight to the Summit Mall Kay Jewelry store.  At Kay's Jewelry store, I had a lot of difficulty taking off the ring even after using their glass cleaner.  Once I finally was able to remove it the ring was bent out of shape because the 1 CT diamond in the set was missing.  Susan the sales person who originally sold us the ring immediately started accusing me of putting my wedding band set through the garbage disposal or driving my car over it.  The ring was still on my finger upon arrival without any broken bones so I doubt the accidents happened as I was accused of... I think I would have noticed. Then Susan proceeded to photograph my ring and saying that this would not be covered because according to her it was not normal wear and tear.  I started crying, I was so heartbroken and traumatized over Susan's accusations and losing my 1 CT diamond stone.  On 3/26/14 was the last time I seen my wedding ring set.  On 12-1-14 I was told my 1 CT diamond was not going to be replaced because it was my fault for losing it.  A rush order was placed and I was promised my ring would be returned in a week. On  December 8, 2014 I called and was informed that Kay Jewelry store still do not have my wedding ring set.  After calling Kay Jeweler's headquarters, Sterling Jewelers and speaking to the manager I was told that he could not contact anyone from the repair department to get information on my wedding band set.  I have finally contacted Better Business Bureau and filed a complaint.