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Report: #113569

Complaint Review: Keaton's Kennel - Lake Elsinore California

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  • Reported By: Riverside California
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  • Keaton's Kennel 15325 Regatta Way Lake Elsinore, California U.S.A.

Keaton's Kennel, Steve & Trisha Slack ripoff! Sellssick puppies. Dishonest, false advertising! Buyer Beware! Lake Elsinore California

*Consumer Suggestion: Puppy Buyers - Be Responsible!!!!!!!!

*Consumer Suggestion: Contact the District Attorney's Office

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We purchased a female bulldog puppy for $1790 cash (paid in full) on 9/9/04. On 9/11/04 the puppy became very ill. Come to find out she had parvo. We had her less than 48 hours when she started showing symptoms. She was being treated by Trisha's vet for 6-7 days for what we were told was the Parvo Virus. Obviously we were sold a sick puppy even though in their advertising they state, "We strive to breed only sound temperment, non-agressive dogs with healthy off-spring.

Our dogs come with an outstanding pedigree with emphasis on quality of health" Trisha also assured us that all her puppies were healthy and had a 1 year health guarantee.

On 9/17/04 our puppy was taken to an actual vet's office and we weren't even notified. It wasn't until we called late that evening to find out how she was doing were we told that she took a turn for the worst. We went to see her at the vet's office after not seing her for 1 week.

She looked horrible. She was so boney and lathargic. She had what looked like a burn on her tummy. The vet told us she was very bad. Both my wife and I cried. 2 days later we went to see her again and she had developed a cough and the wound on her tummy was getting worse. It was oozing with blood and other liquids.

The vet told us that whom ever was treating her, caused the wound. She was put to sleep on 9/21/04. We only got to spend less than 48 hours with our new puppy.

Of course, we signed a contract that states that there are no refunds. And if a puppy were to get sick, they would replace it with another. So we had no choice but to get another puppy and hope that we would not have to go through the heart ache again. Trisha assured us that she had "never" sold 2 sick puppies to anyone.

We went to pick out a new puppy on 9/30/04. We picked another female. She offered to keep her until 10/5/04 so she could make sure that she was "healthy" and so she could give her a second Parvo shot.

We went to pick her up on 10/5/04 and Trisha told us we could not take her home yet becuase she wanted to give her a third Parvo shot and to really make sure that she was healthy. She told us to come back on 10/12/04.

We went to pick up our puppy on 10/12/04. When we got there she told us that our puppy had gotten "diarrhea" and that she had taken her to her vet's home. She told us it was probably from the change of food. She told us that she had called the vet and the vet told her that she was lathargic from the diarrhea. We asked her when she was taken to the vet's home.

She told us she was taken in on 10/10/04. Once again, nobody notified us and we had made the trip out to Lake Elsinore for nothing. She tried pushing another puppy on us, but we told her we wanted our puppy. She told us she was getting more puppies in later that week and that she would call us th next day. We called the vet to see how our puppy was doing. She said she had an upper respiratory infection, was vomitting & had diarrhea. But she said it WAS NOT fatal. We called Trisha on Friday to see how our puppy was doing since the vet did not answer the phone.

Trisha told us that our puppy passed away from a virus the day before. Once again, no phone call. She said she was sorry and that she had NEVER had 2 puppies get sick like that. She finally offered a refund, but said she would have to pay us back in payments!??

She just got in 14 puppies this past weekend ($1600x14=$22,400) and she does not have the money to pay us back our $1790 that we paid in full.

We want our money back in full so we can buy a healthy puppy from a real breeder. Not one that gets their puppies from who knows where. (Europe, Ukraine, etc...) We didn't even know where they came from until it was too late.

Trisha Slack's response was that she can pay us in payments and that's all she could do. Then she told us "Sue Me"....

Buyers Beware! Don't risk the heartache we just went through! And we aren't the only ones she has sold sick puppies to!

Javier
Riverside, California
U.S.A.

This report was posted on Ripoff Report on 10/19/2004 01:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/keatons-kennel/lake-elsinore-california-92530/keatons-kennel-steve-trisha-slack-ripoff-sellssick-puppies-dishonest-false-advertis-113569. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Suggestion

Puppy Buyers - Be Responsible!!!!!!!!

AUTHOR: R.M. - (U.S.A.)

POSTED: Saturday, November 06, 2004

First, contact the D.A. of the City within which the transaction [sale of puppy] was made, as well as file a complaint with the local animal control. Request and keep copies of all paperwork. Also send a letter to the Mayor with a copy to the Department of Agriculture. If your pleas for justice fall upon deaf ears with local authorities, contact the media.

Secondly, file a lawsuit in small claims court beings this individual invited you to do so. Only a judge has the legal authority to stop her. There are laws to protect puppy buyers that all breeders and/or brokers must abide by.

A judge can and will award a judgment against her to pay all fees [including court costs] and if this individual refuses to do so, then wages can and will be garnished to and including a lien on a home, bank accounts or other assets.
Please be the voice of these innocent puppies.

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#1 Consumer Suggestion

Contact the District Attorney's Office

AUTHOR: S.n. - (U.S.A.)

POSTED: Tuesday, October 19, 2004

You need to contact the District Attorney's office in your county of residence and the county where this breeder is located (if different than yours). Get statements from your vet indicating what was wrong with your dog. Selling sick animals is probably against the law where you live. You should also contact the breed association where this breeder claims to register her dogs and file a complaint with them as well. If there is a Bulldog Rescue in your area, contact them ASAP and advise them of the problem you had in case they should get any of the sick animals into rescue care.

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