Report: #823126

Complaint Review: Keen Tile, Inc - 8224 N. University St. Peoria, Illinois

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  • Reported By: Natalia — E. Peoria Illinois United States of America
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  • Keen Tile, Inc 801 E Pine St. Normal, IL 61761 8224 N. University St. Peoria,, Illinois United States of America

Keen Tile, Inc Nate Jackson Never buy from Keen Tile, Inc. in Peoria or Normal IL! Worst experience I have ever had with a tile company 8224 N. University St. Peoria,, Illinois

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Never buy from Keen Tile, Inc. in Peoria or Normal, IL! Worst experience I have ever had with a tile company! The merchandise was broken. They slipped in hidden fees (shipping and handling), and never told me of the fees until I reviewed my receipts. I was never told my order was a Special Order and that there are "No Returns or Exchanges" until the day I came to pick up the tiles. Terrible costumer service soon followed when I confronted Keen Tile, Inc. about the poor quality of the tiles. Not only were ALL the tiles cracked and chipped, there was an extreme color difference between the tiles themselves. When I brought back the tiles the Keen employee told me to put water on the tiles and then the color will darken. Overall, they were not professional in the least bit. In my opinion, they are buying damaged tiles from the tile outlets and then trying to sell them as high-end products. If unsatisfied customers return the tiles they still made money on their 25% restocking fees.

This report was posted on Ripoff Report on 01/15/2012 12:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/keen-tile-inc/8224-n-university-st-peoria-illinois-61615/keen-tile-inc-nate-jackson-never-buy-from-keen-tile-inc-in-peoria-or-normal-il-worst-e-823126. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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