KEH Camera Damaged My Camera Sent To Them For Sale Smyrna GA

I have no experience buying from KEH, but based on my experience trying to sell equipment to them I'd advise anyone considering it to avoid it at all costs!

I used the tool on their website to get a quote for the gear I wanted to sell, using the guide provided on the website to assess the condition of the equipment. The website provided an itemized quote with a total of $1,312. I wrapped each item in bubble packing and then lined the box in bubble packing to provide additional protection.

After receiving the gear KEH provided a non-itemized quote of $717...a far cry from the $1,312 quoted by the website. It looks like other reviewers have had similar experiences so maybe this form of bait and switch is common practice. I asked about the discrepancy between the quotes and was told a camera body had a scratch on the top, but the camera in question was shipped to them in mint condition.

After failing to come to an agreement I asked them to ship the equipment back. Upon receipt I found a scratch going across the top of the camera and a gouge in the LCD screen in line with the scratch on the top! It basically looks like someone used a box cutter or knife to cut off the bubble packing. KEH claims the camera was already damaged when they received it.

I'm not sure if the person that scratched it didn't claim responsibility so their customer service doesn't know any better or if they're just dishonest. I do know that I sent them two e-mails about the damage and didn't receive any response, and only after notifying KEH that I was filing complaints with the Better Business Bureau and the Consumer Protection Division of the Georgia Department of Law did I receive ANY response from them.

The first was a voicemail which falsely implied they had made previous attempts to contact me. When I replied to that voicemail with an e-mail I received another voicemail reply with similar implications. I again replied via e-mail stating I wanted all communication to be in writing. I finally received an e-mail which again falsely implied more efforts at contacting me were made than actually occurred.

There have been a couple of additional e-mail exchanges but they still refuse to accept responsibility for the damage done to my camera while in their care. I've now filed a complaint with the Federal Trade Comission and I'll research legal recourse.

If you're looking to sell equipment, based on my experience I would stay far, far away from this company.