Complaint Review: Kellogg Company - Battle Creek Michigan
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- Author Not Confirmed
- Kellogg Company 1 Kellogg Square Battle Creek, Michigan USA
- Phone: 2699612000
- Web: http://www.kelloggcompany.com
- Category: Food Stores
Kellogg Company poor customer NO service, austin hung up on me 2x twice from customer service, austin played stupid games with ME over the phone, austin offended ME, customer service mistreated my 84 year old mother, customer service mistreated my sister and wasted her time, customer service mistreated ME as well! Battle Creek Michigan
*Consumer Comment: Kashi
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Kellogg Company Has Some Of The Worst Customer Service In The World! Austin Loves To Hang Up On Kellogg Company's Customers!
very
serious
complaint
Kellogg Company has the Most Horrible, Disgusting, Rudest "No Customer Service Department In The World!
I just called the 866-958-7884 toll free number today being tuesday, january 12, 2016 at approximately 10:00 a.m. e.s.t., some very rude, rude, rude male employee named austin answered the phone saying kashe instead of saying kellogg company and when i asked him who kashe was twice, he hung up on me!
Then i called again and he answered the phone and i asked to speak to the manager and then he rudely offends and insults me by confirming with me if i want to speak to the manager even though he clearly heard my request and then i said to him, "do you understand english"?
Then he hangs up on me again!
Kellogg Company has the most, disgusting and rudest "no customer service" in the world!
Shame on you Kellogg Company!
Howard Paul Shore
private_executive@yahoo.com
(((REDACTED)))
This report was posted on Ripoff Report on 01/12/2016 08:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/kellogg-company/battle-creek-michigan-49017-3534/kellogg-company-poor-customer-no-service-austin-hung-up-on-me-2x-twice-from-customer-ser-1279570. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Kashi
AUTHOR: Giselle - (United Kingdom)
SUBMITTED: Tuesday, January 12, 2016
The toll-free number you called belongs to the Kashi Company in Canada. If you go to the Kelloggs website and click on Contact US, you will see Kellogg's toll-free # is completely different. You were calling the wrong number but sounds like you were getting angry at the CSR over your mistake. Did you curse or scream into the phone? If so, the CSR may be following company policy by disconnecting the call. I don't know for sure, I don't work for Kashi or Kelloggs, but I do know some companies instruct their reps not to listen to verbal abuse and to just hang up. At any rate, I sugggest you visit the Kelloggs website, click on "contact us" and there you will see the correct 800 number. Hope this helps.
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