Kelly Nursery Direct Gardening Direct Gardening The House of Wesley, Burgess Seed, Dutch Gardens, Inter-State Nurseries, Farmer Seed and Nursery, Four Seasons Nursery, Richard Owen Nursery / Exciting Gardens, Kelly defective merchandise, no refunds bloomington, Illinois

I ordered 40 Tall screen hybrid poplar $89.75 plus 4 burning bushes $5.75 as well as 24 Arborviate American trees $34.99.....Shipped the same way as yours.... Information sheet said that they were shipped dormant. So I went ahead and had them planted after reading the entire information sheet.. AS of now all dead.....  Possibly due to the fact that I was out of town for 3 days when they were delivered & the package was plopped in the driveway (Direct Sunlight) WITH NO WATER AND it was the end of June in GA. After reading this I will be calling them to refund my money!!! This company was Direct Gardening Division of House of Wesley 1704 Morrissey Drive Bloomington, IL 61704    1-309-662-7943.

The Minnesota attorney general told them to refund my money in the amount of $18.10  so I got a snail mail from Kelly Nurseries that SAYS it is preparing a refund for $6.95, the amount of the plants minus shipping and tax.  Now, the shipping was $9.99 for shipping stuff in a clear plastic bag, which probably cost them all of $2 or $3.   I would understand if they actually took care with their shipping and handling, but they don't.  $9.99 is what you charge for shipping live plants carefully.

Plus, they charged me $1.19 sales tax.  That is about 17% !!  What state has 17 percent sales tax??  this is complete fraud!!  They are overcharging in every area and refusing refunds, channeling customers into a 'no win' situation where the customer has no recourse because of the policy of the company.  If you don't give the dead plants a chance they can tell you you didn't follow instructions so your refund is forfeit.  If you do give the plants a chance (they say a full six weeks) your refund (which must be requested within 2 weeks) is forfeit but you CAN have them send you another shipment of dead plants....

So everything is going back to the attorney general again. I emailed Kelly Nursery and told them this, and they said they would forward my email to the appropriate department. Right...

They responded today by trying to educate me about dormant plants using the same script they did the first time.  However I had already specifically told them if they replaced my plants, to send them with protection, not in the transparent green plastic bag with no moisture retentive material around the roots, especially considering it's now  mid summer and routinely very hot outside, as summers tend to be!  Putting the entire plant by itself in a transparent envelope in mid summer, you may as well leave a puppy in a car on a bright sunny hot day and close the windows for a couple of hours.  Yeah, you might have a barely alive puppy after that, depending on other factors, but not likely.

I received replacement plants today, also dead, packed in a green bag with no moisture retentive material around the roots.  It's midsummer and they expect these plants to survive this?