Kelly Services Tina Otterness Recruited rebuffed bait-and-switch , Columbia Missouri

Kelly Services recruited me at a job fair to be a substitute teacher.  They told me they would help with the process because they were so desperate for substitutes.  At the time, they were advertising all over for help. 

My school district has contracted with them as the sole provider for substitutes, so if you want the job, you have no choice but to work with them.  A Kelly employee sent me an email asking for my transcripts and other information.  I did everything they asked and sent them all the information they requested.  I got my state certification, got fingerprinted and ordered formal transcripts to be sent to the state, which wound up costing over $100. Kelly didn’t lift a finger to help with any of the certification process. 

After a couple of months of not hearing from them, a secretary calls me and says the last thing they need is my transcripts, which I had already sent two months ago.  I told them I had already sent them a while back, and I did not want to have to pay to have official transcripts sent again.  I asked if scans of them would work, and she said yes.  So I resent them the email that I had sent two months previously. 

Then a supervisor sends me an email and tells me that, because I had replied to the person who had been working with me at the time of the original email, I had sent the original email to the wrong place.  It was supposed to have been sent to a different email address with a number.  Even though it was an honest mistake that anyone might have made, she told me that I was unprofessional because thousands of people had turned in their information without making that mistake. 

I apologized for the miscommunication but said it was hardly fair to call me unprofessional and blame me for their bureaucratic snafu.  All their employee would have had to do was to return the message to me or pass it along to the proper address. She then replied that she had decided that I was unprofessional for questioning their procedures, and she would not hire me as a substitute teacher. 

This is a private-sector contractor doing business for a public-sector entity, yet one capricious person on a power trip can scuttle the entire proceeding on a whim after I have spent over $100 and done everything they asked.  I tried telephoning to speak with this person, but she will not respond.  Kelly Services is a rip-off operation that is long on promises but short on performance.