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Report: #570625

Complaint Review: Kerry CRM - Customer Relationship Managment. Mystery Shopping - Internet

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  • Reported By: Matthias Kausch — Wexford Ireland
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  • Kerry CRM - Customer Relationship Managment. Mystery Shopping Ballymacgoge, The Spa, Tralee, Co. Kerry Internet United States of America

Kerry CRM - Customer Relationship Managment. Mystery Shopping Problems obtaining Payment from this Mystery Shopping Agency Internet, Internet

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I want to add to the poor record of this company. I have started to conduct coveted market research for this company as a mystery shopper in March 2009. The last visit I completed was in October 2009. I have received one cheque in July 2009, only after insisting several times to get paid. I am waiting for payment for 6 jobs, conducted between August and October 2009, without any indication by Kerry CRM of unsatisfactory or incomplete reports being returned by me, except for one occasion, where I duly re-evaluated a location. In thei=r terms and conditions, the company claims to process payment on a monthly basis, which is industry standard. When I had not received payment in December 2009, I approached the company and was 'put on hold' several times. The first answer I got was, they were 'processing payment', I could expect payment in a few days. When I reminded them a week later, I was informed I should request payment via paypal, which I did twice - to no avail. (After reading other complaints - surprise). I haven't heard from the company since (just as I had never heard from them before) or received payment (totalling EUR 86.00 in fees and reimbursements - not a high amount, but enough to hurt me, I might add).
I strongly discourage anybody looking for casual work as a mystery shopper to work with this agency! Even if their intentions are good - they are unable to manage and maintain their group of assessors properly and seem to be unwilling to engage in any type of exchange about outstanding payments. In December I have announced to take legal steps to obtain payment - seeing the hassle involved in court proceedings, I might choose to just let it be, learn my lesson and hope, the future of this company may be as bleek as their own business ethos. As a customer service advisor, Kerry CRM's own ability to liaise with their agnets seems quite pityful! From my own experience, I can not recommend this company in any way!

This report was posted on Ripoff Report on 02/17/2010 09:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/kerry-crm-customer-relationship-managment-mystery-shopping/internet/kerry-crm-customer-relationship-managment-mystery-shopping-problems-obtaining-payment-570625. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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