Complaint Review: Kevin Zagar Cool Rydes So. Cal Customs - San Diego California
Kevin Zagar Cool Rydes So. Cal Customs Won't Send Parts That Have Been Paid For San Diego California
*REBUTTAL Owner of company: Response to complaint by Rob Walker Morris, aka: Robbie Morris, aka: Rob L Walker Morris RED FLAG 7521 44th St Ct NW, Gig Harbor, WA 98335
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I have yet to get the parts that I paid for almost a year ago. I keep getting excuses from Kevin Zagar as to why he hasn't sent them yet. I paid Kevin at Cool Rydes So. Customs $23,931.02 and would like the parts I paid for months ago. He owes me a fan belt for the cooling system he ordered for me as well as the center caps for the brakes I purchased from him. The cost on the brakes was $1,395.00 and the cooling system was $1,595.00. If he can't provide the parts to complete these kits, I want a full refund.
I ordered custom wheels for this car as well. They were $1800.00 each. Kevin Zagar at Cool Rydes So Customs worked directly with the wheel manufacturer and gave them the wrong measurements after he assured me and Fifteen/52 that they were correct. They don't fit. Because they were a special order, they wont take them back. I need to have two new ones build for the rear of the car. When I informed Kevin Zagar at Cool Rydes So. Cal Customs that they didn't fit, he told me to buy some cheap wheel spacers to solve the problem. I'm not going to use wheel spacers on custom wheels that I had built. The whole point of custom wheel is to avoid using wheel spacers. Because he gave the manufacturer the wrong measurements, I have two wheels that I cant use.
I've contacted Kevin Zagar at Cool Rydes So. Cal Customs several times asking for my parts. He usually tells me that he will ship them next week and never does. On January 6th 2018 I sent him a message that read, Hey Kevin. I need the fan belt and center caps for my brakes that you've been paid for. I'm done asking. It's been 6 months with little communication from you about when I may get the parts that have been paid for from you. Give me a firm date and stick to it like I did. His response was; Been super busy Pal. I'll get on it and send them over. Most likely next week. Please spare the attitude it will only slow things down. Apparently he thinks that he can hold his customers parts hostage based on attitude even after they've paid for the parts. I guess he doesnt realize that it's illegal and considered theft.
I want the parts I've paid for and $3,600.00 for two new wheels plus whatever shipping charges are to me from Fifteen/52 wheel company. I have all the communications between Kevin Zagar and Fifteen/52 when they discussed wheel measurements.
I'm trying to avoid making this a legal matter, but will if pushed. I've reported Kevin Zagar and Cool Rydes So. Cal Customs to the Federal Trade Commission, The BBB, The CA State Attorney's Generals Office, The CFPB and you. I've given him more than enough time to make this right and he ignores me.
This report was posted on Ripoff Report on 02/13/2018 11:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/kevin-zagar-cool-rydes-so-cal-customs/san-diego-california-92154/kevin-zagar-cool-rydes-so-cal-customs-wont-send-parts-that-have-been-paid-for-san-diego-1429026. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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