key Hyundai Lying,cheating, scamming, vernon, Connecticut

Well after a few weeks things have finally been taken care of, Pam  at Key has made sure that what are salesman told us about are XM radio, has finally been fixed. While it did take a while to get to the bottom of this issue, We have been taken care of and Each time we have brought the car in for Service, Mike has been very helpful and always makes sure the car comes back in the same condition that it got there in. My husband is a little obsessed with his car LOL and always is buffing and cleaning it. Any way Thank you for taking care of this Issue.

Thanks Ripoff report it feels really good to know that if we as consumers need to express are problems with businesses there is a great place to go.

Sincerely,
David and Debra Pelletier

Just to update you after my last post my Husband did get a call from Frank who says he is now the New General Sales Mgr. We were told that they would not pay for XM radio because there sales person told us that we had Xm for the year, and thought that it was ridiculous that we should expect them to pay 90 dollars for the remainder of the year just because the sales person made a mistake.

He also informed us that Tom Godbout is no longer the general sales manager? WHY? Apparently
Pam is afraid of my husband because he is willing to stick up for himself . HA she just doesn't want to admit that they messed up and although they may claim to be customer friendly,  Well we all
know they aren't.

We will continue to speak up and let people know that KEY HYUNDAI is the last place you want to go to buy a car. Acctually I found this site when i was online looking up the address so that i could sent a letter, but then i saw other reports on other Key Hyundai Dealerships and felt this was the best place to start.

Apparently Jill Merriam, only hears what Pam tells her.  Too bad , You are losing lots of future customers.

Thanks all.

For them to obtain free title to your trade they HAD to pay it off in full!  Then guess what happens?  The amount of the payoff gets rolled into the new loan and you get the opportunity to pay for two cars but drive one!  What a deal!!!!

To "Pam" what a wonderful response and it really shows how great your dealership probably is.  After all why bother with posting anything that you want to help the customer, how this was a misunderstanding, and to have them contact you.  When all you need to do to show your customer service skills is to turn your response into a 3 paragraph commercial.  Well Done.

I hope that Pam comes back and posts what she tried to do to satisfy this customer, because according the the customer they haven't heard a single word from her.

As for the OP.  Have you tried to call XM yet to see if they can tell you when it was first activated?  Perhaps it is a case where you did get a free year but the dealership used most of it before they sold it to you.

Apparently Pam is as lost as the rest of the Staff there, Because we have received no calls, e-mails or any response from anyone at Key Hyundai. We have left numberous messages with Pam, John Godbout, and Jill Merriam Herself, Yet Not one of them have found the time or respect for there
customer to return a phone call.

Futhermore as we were sitting there one day waiting to get an issue resloved, we happen to meet
a women that wanted to sell her car back to them because she didn't want that car anymore due to the Horrible service she was now receiving. She had said that she loved the car but was now looking to sell it back so that she could buy a car from a Dealership that Truly cares about Customer Service. Needless to say we did not get are Issue taken care of and after more then an
hour she was told that there was no one ther to give her an estimate on her car, But if she could come back the next day there would be someone there to help her. She had been a customer of Key Hyundai for more then 4 years and didn't want to deal with them anymore , she loved the car but didn't even want the car anymore because of the service dept, trying to upsale on maintance when there was nothing wrong with the her car.

It is really a shame that HYUNDAI makes a great car but the Dealership cares more about making a
buck off there customers then actually giving them what they say they will.  We have learned that
the salesman that made the sale is no longer with the Dealership? WHY?  Could it be that Key
Hyundai Cheated him the same way they have us?

I wonder if saving 125.00 dollars for the year of XM radio is worth losing Numberous customers.

Sincerely,
Dave and Debra Pelletier

Yo, Pam Potter, make like Harry Potter and conjure up some resolution for the customer instead of snidely trying to turn your useless rebuttal into a advertisement. Like the other poster wrote, either your company gave the customer a year of XM or you didn't, in which case your company LIED!

Who set up the XM (you or the dealership). From what I have seen you are basically signing a voucher for 1 year free XM when you signed up with them. Call XM and find out where the mix up is. Tell them you were under the impression you were signing up for service for 1 year free. The will be able to tell you what they have on their records.

Another possiblity is the fact that this car was sitting on the lot for 9 months and the dealership had activated the service when it arrived onsite and left it on for demonstration purposes in which case I would definitely have to agree with Jim that the dealership needs to reimburse you for that time or needs to work out something with you so that you get your moneys worth.

Be sure to get as much of the info from XM/Sirius in writing as well.

So which is it, y'all going to pay for one year, or y'all going to Give him the cash? No other way about it?

OR should he just reduce the payments when the XM bill comes in each month?
In effect Billing you (Who PROMISED a year's XM radio?)

As you well know, our Key Hyundai staff has remained diligent to your every customer service concern, both face-to-face, via email, and phone calls. We are very sorry you remain unsatisfied with our multiple efforts to meet your concerns, despite numerous efforts to do so.

As Key Hyundai customers know very well, every effort is consistently put forth to assure customer satisfaction at every level. Our staff prides itself on personal attention to every customer question, concern and the rare complaint. Our retention and referral program is second to none, and while we are very disappointed to lose you as customers, we know our friends at Lia Hyundai will take good care of you.

Our Manchester dealership is indeed under construction, open for business on-site amidst our massive rebuild. Key Hyundai is pleased to be staying right here in Manchester Connecticut, committed to central Connecticut car buyers, employees, and community members. We are replacing the outdated, 1950s structure to bring more value, more service, and more automotive options to Central Connecticut, and are proud to be doing so.