Keyless4u Incorporated Keyless Remote Warehouse ,keylessremotewarehouse.com Company told me that key would work for my card and it doesnt and now won't refund me Wellesboro Internet

On 8/15/2016 I sent keyless remote warehouse an email stating " questions_comments: Lost both car keys and am looking to purchase 2 more, need to verify that these are compatible with the car because i am unsure of your return policy" They responded by telling me that the keys they were selling for my car were compatible. Based on their confirmation, i bought 2 keys. I took the keys to 2 seperate audi dealers to get programmed and both dealers told me the keys were not compatible. Now keyless remote warehouse is saying they won't refund my keys, even though the only reason i bought them was that they stated the key would work. It is not acceptable for a company to tell you their product will work and than when it doesn't, not provide a refund.