Kia Of Downtown Los Angeles , Tom Awada, Cal, Finance Dept, Kia of Contractual Fraud, misrepresentation, this company cheated me out of my vehicle and has stolen monies from me in the process, nonexistent customer service Los Angeles California

I am writing to you in hopes that you help resolve an ongoing issue, I have not really received any assistance and have had to explain the problem over and over again…

Oct -

I was at the Kia in Cerritos about to make a deal – I got the pricing through true car.com I had an offer for my vehicle 2011 Hyundai Elantra from Cerritos $5500.00 they were going to give me a check when the deal was done that night. Mia (internet sales KIA) contacted me and I can get the text messages to prove it. I didn’t want to haggle and I knew what I was supposed to pay because she and I went through everything before I even stepped inside the building.

Mia with Kia offered me $5700.00 for my Hyundai – because she wanted to take the business from Cerritos and my car is in "high demand".

The car I was going in to purchase (Optima) was supposed to be around $25K But ended up being a lease and I was happy with the $328 payment.

We agreed that $1000.00 was suppose to be put towards the down payment and it would come from my vehicle sale to KIA or trade in which ever (not sure if it matters).The payoff on my vehicle  that night was a tad over $2740.00

$5700 - sale of my car

-2740 payoff (hyundai)

-1000 down payment (kia)

----------

$1960 is the balance owed to me – that was the agreement, I was told I would leave with that amount several times but originally from Mia in Internet sales (it never happened)

I called and called and things got worse and worse

There was an issue with the total due on the payoff (Hyundai motor finance) – I get that!! I told the finance manager to take that amount out of the monies due to me.. I just want this nightmare to be over as I was counting on that money $1960 for vacation to see my son away in the military. But that didn’t happen, then after a month Your finance mgr tells me to come in that there is an issue with the contract and it needs to be fixed, I was scared to go in. I feel like I have been deceived many times by your company. I have cried and been so stressed out. The finance person the night we did the contract  (whom I know was new to financing) because of our conversation and how long it took him to type it out made a mistake by putting $999.00 due cash. I have other paperwork proving that that was not the case and I still have not received any money for my Elantra and furthermore I would not put $2000.00 on a lease. Please help me get this resolved once and for all.

Loyal –Hyundai and Kia customer