Kinetico Quality Water Systems , Archie Thomas Can you afford this water?? Hamilton Montana

After contacting Kinetico water about filtering my water, they arrived and installed a system that was called "little to no maintenance" and functioned without electricity. I was skeptical when they necked down my 1 1/4" line to 3/4" and installed a backflush system along with in-line filter. After a few trips back to "tweek" the system, it performed rather well.

After a year, I began having pressure problems with my water and finally (on a weekend) I lost pressure completely. I put the system into "bypass" and called Kinetico and they promptly sent out their local guy> He showed up on Monday (with no one around) and performed some tasks and got my water working again but completely blindsided me with an over $400 bill. I called and complained and they adjusted a little of the charges but the matter quickly dissolved because they were not going to budge on the expense of coming up to my house to "fix' this problem..

Almost a year to the day later, the same problem developed and here they came (again with no one home) and performed their little task and promptly left an 0ver $500 charge. I complained to their corporate through e-mail and they forwarded this to the local guy (Archie Thomas) and he just described the problem with the type of water I have along with the soil around the well would constantly be a problem with their system and that $40 a month for maintenance was a pretty good deal. I have since pulled this $2400 system that I bought out-right and replaced it with a culligan system. Kinetico refused to budge on permanent fix solution.

Ken
Missoula, Montana
U.S.A.