Complaint Review: Kirklands - Huntsville Alabama
- Kirklands 6275 University Dr. SW Huntsville, Alabama U.S.A.
- Phone: 256-922-9356
- Web:
- Category: Home & Garden Stores
Kirklands rude store manager, Stacy ripoff Huntsville Alabama
*Consumer Comment: You've really got some nerve!!
*Consumer Comment: You've really got some nerve!!
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I went Christmas shopping at Kirklands this past year and bought 2 lamps. The sales guy had to get them out of the stock room in the back. When he brought them out he already had them in a bag ready to go. I paid for them and left the store. I later found one of the lamps to be broken so I went back to Kirklands to exchange it.
The cashier was very rude with me from the beginning. Accusing me of breaking the lamp myself. If I would have broken the lamp, then I would have taken the blame for it. She said "We don't usually sell merchandise that is broken, especially at full price." I responded "Well I don't usually expect my merchandise to be broken when I purchase it to begin with." She was very rude with me about it so I told her to just return it and give me my money back. I didn't get an apology or anything from her.
When I got home I tried to call the store and let it ring and ring and ring but no one answered. I think they have caller ID and they saw my name pop up and the cashier was too scared to answer it. So I called the other Kirklands store in Huntsville and asked them the name of the store manager where I purchased the lamps. The lady didn't know her last name but she gave me her first name, Stacy.
So I tried to call back again and the man that was working when I went in answered the phone. I asked him what the store managers name was and he put me on hold forever not intending to answer my question. I hung up and called back and asked him the same question. He told me he couldn't give out that information. I said "OK, then when will he/she be in?"
He stated that she was in at the moment and asked if I would like to speak with her. I said yes and began explaining the situation when "Stacy" got on the line. She cut me off when I was trying to talk to her and said "Weren't you being rude with me first?" I asked her if she was the lady that was at the store earlier and she said yes. I asked her who I would need to speak with above her. She gave me a telephone number for customer service. I hung up on her and proceeded to call the number she gave me. She had given me the wrong number. So I called her back to get the correct number and she yelled it at me like I was stupid and couldn't write down a number. I called the number after I hung up with her but they were closed for the holidays until the following week.
So I wrote a letter to customer service in Tennessee. I explained in detail what happened, but I doubt anything will be said or done to Ms. Stacy to improve her customer service skills or attitude. I will not shop at Kirklands anymore. If they can't properly train their managers and staff then I don't want to be their customer.
Gina
Madison, Alabama
U.S.A.
This report was posted on Ripoff Report on 01/18/2006 12:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/kirklands/huntsville-alabama-35806/kirklands-rude-store-manager-stacy-ripoff-huntsville-alabama-172201. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
You've really got some nerve!!
AUTHOR: Peter - (U.S.A.)
SUBMITTED: Wednesday, January 18, 2006
All of this could have been prevented had you looked at what was in the bag before paying and leaving. Anyone with any sense of reason would have done this. How else would you know if you were buying the correct item, let alone that it was in one piece?
For you to go calling around trying to elicit personal information about the store manager if completely assanine. A reasonable person would have made one simple phone call to resolve the situation, not several phone calls for the purpose of getting someone in trouble. Methinks you have too much time on your hands!
You seem like the kind of person who expects the whole world to stop and jump to action when YOU want something! Did you ever stop to realize that the Christmas shopping season is one of the busiest times for the store? Maybe the employees were busy helping others when YOU demanded their full attention.
My advice is this ... next time, LOOK at the merchandise you are buying before you leave the store! And learn how to accept responsibility for your own actions and behavior rather than automatically placing blame on others!

#1 Consumer Comment
You've really got some nerve!!
AUTHOR: Peter - (U.S.A.)
SUBMITTED: Wednesday, January 18, 2006
All of this could have been prevented had you looked at what was in the bag before paying and leaving. Anyone with any sense of reason would have done this. How else would you know if you were buying the correct item, let alone that it was in one piece?
For you to go calling around trying to elicit personal information about the store manager if completely assanine. A reasonable person would have made one simple phone call to resolve the situation, not several phone calls for the purpose of getting someone in trouble. Methinks you have too much time on your hands!
You seem like the kind of person who expects the whole world to stop and jump to action when YOU want something! Did you ever stop to realize that the Christmas shopping season is one of the busiest times for the store? Maybe the employees were busy helping others when YOU demanded their full attention.
My advice is this ... next time, LOOK at the merchandise you are buying before you leave the store! And learn how to accept responsibility for your own actions and behavior rather than automatically placing blame on others!


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