Kitchen Depot, Mile End, South Australia I believe that, in some parts, this company did not maintain all of its agreements with me. Mile End, South Australia

1. I was not sent the installer within the requested timeframe.
2. I was sent an additional contract (with someone elses name on it), which, I believe, including a request for payment of over $13,000. This was received by me two days prior to the fortnight that I had allocated for the installer to attend, and, on a Friday.
3. I called Kitchen Depot on the next day (too late to call on the Friday), and, when the telephone was answered, asked to speak to, Jenni, Unfortunately, the person who needed to schedule in the installer would not be available until the following Monday.
My husband was taking a week off work commencing from that Monday. This caused my household great inconvenience. As per Kitchen Depots website, ...hassle free...
4 I sent an e-mail advising of how the failure to have the installer attend when requested impacted my household. I further requested compensation as, by the time that I was made aware of this, I had already booked flights and accommodation, expecting that I would have the, ...hassle free... service, as per Kitchen Depots website.
5 As at writing this, no offer of compensation has been given by any Kitchen Depot representative. However, the person who sent me the contract did respond via e-mail, which included an acknowledgement that the kitchen had been paid, and, "...Jenni Godleman does not work for this company anymore and I have taken over the paperwork, this explains why my name is on the paperwork." This representative also advised me via e-mailthat contact will be made with the person who will be sending out the installer the following Monday - after my requested timeframe. Also with ane-mail, was advice that a receipt would be sent out to me that Saturday. However, the envelope was postmarked on the following Tuesday.
6. Additionally, the said receipt was not a copy of the original. The receipt that I received, with the envelope postmarked, 7 DEC 2010, was transferred from the original receipt to another receipt.
7 Furthermore, despite a Kitchen Depot having already called me on my home telephone number, I was advised that I do not have an answering service. I have one; however, I have not left a message inviting callers to do same.
8 I put a series of questions to the person from Kitchen Depot who had sent me the contract for my kitchen in December, 2010. As at writing this, I have not received a response from this person. Additionally, as at writing this, this Kitchen Depot representative has not called me, on either my home number, or, contactable mobile number to apologise for what has happened.

Consequently, upon a decision to sever all ties that I had with Kitchen Depot, I e-mailed the person from Kitchen Depot, Mile End, South Australia, who sent me the contract in December, 2010 and advised of my request, which included my refund, plus interest. I also requested that this person provides me with certain information by no later than midnight on 17th December, 2010. As at writing this, I have not received the requested information from this representative.