Complaint Review: Klaus Towing - Colorado Springs Colorado
- Klaus Towing 3880 Wabash Street Colorado Springs, Colorado United States of America
- Phone: (719) 391-0600
- Web:
- Category: Auto Towing
Klaus Towing Illegally towed my car then dented my hood, cracked my bumper, broke my radio Colorado Springs, Colorado
*UPDATE Employee: Not quite true
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My HOA said that my car was considered "stored" because they don't see me drive it and had it towed. It was towed by klaus towing. My car had valid tags, insurance, registration, and was fully working. I drove it at least once a week. After several calls to Associa and being rudely told oh well pay them I made a BBB report.
Associa changed their tone when their corporate office started to get involved with the BBB. Associa conducted an investigation and went door to door asking my neighbors if I actually drive the car and they all told them I did. By Associa's own rules the car has to be inoperable or have expired tags and neither were true for my car.
Associa had Klaus towing release my car for being illegally towed. When Klaus towing found out he was so mad he dented my hood so bad it made the paint chip off, broke my bumper in 2 spots (not sure if he did it during tow or when he found out I was not going to pay), and he ripped the faceplate off my less than 6 month old radio.
when confronted with the damage Mr Klaus laughed at me saying you better have a video or you can't prove anything. I told him that I proved my car was illegally towed and I would prove he damaged my car in small claims if needed.
Mr Klaus told me he had already ordered the title for my car and he told me he was out of a bunch of money for the towing of my car. It looked like he had tried to take the radio out of my car because if was pulled out and not locked into place like normal. I guess from all the poor reviews and terrible customer service he can not afford his own radio without stealing one.
Mr Klaus followed me to my car yelling, screaming, and threatening me. I honestly felt as though he would have taken a swing at me if I had not got in the car. On the way out of the parking lot he spat on my window.
The way he conducted himself, there is no doubt in my mind he is capable of damaging a persons car to try and get back at them.
This report was posted on Ripoff Report on 09/07/2011 12:30 AM and is a permanent record located here: https://www.ripoffreport.com/reports/klaus-towing/colorado-springs-colorado-80906/klaus-towing-illegally-towed-my-car-then-dented-my-hood-cracked-my-bumper-broke-my-radi-773752. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Not quite true
AUTHOR: rdnkbkr - (United States of America)
SUBMITTED: Monday, September 26, 2011
Colorado Guns, your vehicle was towed because our company was called by the HOA for your complex and given a signature to authorize the removal of your car. The vehicle had been previously stickered by the HOA and you did not contact them to address the issue so they were under the assumption that the vehicle was abandoned. Under Colorado law a vehicle
can be considered abandoned after 24 hours.
When the vehicle was found the doors were unlocked and the faceplate to your stereo was on the floorboard, when trying to put put the faceplate on the stereo it was noted on our previous damage form that the faceplate would not stay locked in, along with the damage to the bumper and hood you claim we caused. When you contacted our office on the phone you were very rude
and yelled and cursed at our employees and then you called your HOA and yelled and cursed at them until they felt so threatened that they agreed to pay for the tow charges to avoid any further conflict with you. So we were paid for the tow and were not out the money as you claim and your car was not illegally towed, so you haven't proven anything of the sort.
When you came to pick up your vehicle one of your tires was low so we aired it up for you and then when your car wouldn't start we even jump started the vehicle for you. Gee, that doesn't sound like the actions of someone who was irate about having to return your vehicle to you. Also, at no point did you say anything about the bumper and hood damage while at our business.
After you drove out of the storage lot and back around front you came into the office and started complaining that we had unlocked your car and broken the face to your stereo that you had just had installed. When we tried to tell you that we did not damage your vehicle you became very verbally aggressive and began yelling and cursing at several of us in the office and then exited the office and spat on our front door. When we came outside to confront you about your childish behavior we were almost run over by your wife/sister and you almost hit her car when you backed out and then screeched out of our parking lot yelling and cursing the entire time.
You were correct on two points in your comments; we did tow your car and someone did spit in your window. We won't deny that. It was only returning something you had done to us.
Since the time this took place you placed BBB complaints against us and your HOA and when both replied with their answers that
didn't match your delusional rants you refused to accept the answers provided and complained to the BBB again. It seems as if you can't stand to be wrong, so you keep telling your version in hopes that eventually someone else will agree with you. It's time to accept that it's not going to happen and move on with your life.


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