Kohl's Department Stores gift card thieves Menomonee Falls Wisconsin

It sucks you had to spend so much on postage to get them to honor their side of the deal that they needed to honor. Technical issues or whatever their problem is Kohls needs to start respecting their customers now more than ever or they will lose all of their business. I for one refuse to shop at Kohls anymore due to the non-caring employees i've encountered there in the past (Is it a pre-requisite to be a snob to work there I wonder?).

I'm proud that you stuck up for yourself, because it's the principle of the thing, not the desprate need for the $5.01 back that drives people like you and me to go after these big companies who constantly think they will WIN by screwing people over. I wish there were more like you out there who go to such lengths for justice.

Hats off to you friend!

Why are you acting like the cashier was trying to pull something? Whether or not you use the card wouldn't effect her at all. They don't work on gift card commission, my friend.

Just as an update, Kohl's did finally send me a check for the stolen amount of $5.01, only after I contacted the Attorney General office in both New Jersey and Wisconsin, and threatened to sue for the amount due. To those of you who wrote rebuttals claiming that i was wasting my time pursuing such a small amount, and claiming that their policy was "no refunds whatsoever for any reason"-------no business has the right to to steal from their customers. If they refuse to honor your gift card for any reason other than it being expired, they certainly do owe a refund. Those with the "why bother" attitude are unfortunately the cause of this attempted money grab. Kohl's is hoping that customers will do just that; not bother to pursue a refund for such a small amount. If they can get away with stealing $5.00 from one million customer's, thats quite a windfall. So I did bother, I got my refund, complaints are on file with the office of the attorney general, and therefore the next person who they try to rip off will have an easier time getting their rightfully due refund. My mom raised me to do the right thing, and I expect others to do right by me. you can bury your head in the sand and contribute to the problem, or you could spend some of you precious time to see that the right thing gets done.

You will never get a refund on that amount because a Kohl's gift card is NONREFUNDABLE. No matter what happens, NONREFUNDABLE. Just chalk that $5 as a lost cause and get on with your life...

In the end, is it worth spending your time and money to resolve a $5.01 problem due to employee incompetence? Kohl's is a decent company with occasionally marginal employees. Rather than spending more effort to get your meager refund (which they won't give you in cash, no matter what), why not conduct a letter campaign with the store manager to express your displeasure with their store employees? Not only is this free (aside from regular postage), there might be a positive benefit for others in terms of training or updated SOPs.

In the end, is it worth spending your time and money to resolve a $5.01 problem due to employee incompetence? Kohl's is a decent company with occasionally marginal employees. Rather than spending more effort to get your meager refund (which they won't give you in cash, no matter what), why not conduct a letter campaign with the store manager to express your displeasure with their store employees? Not only is this free (aside from regular postage), there might be a positive benefit for others in terms of training or updated SOPs.

In the end, is it worth spending your time and money to resolve a $5.01 problem due to employee incompetence? Kohl's is a decent company with occasionally marginal employees. Rather than spending more effort to get your meager refund (which they won't give you in cash, no matter what), why not conduct a letter campaign with the store manager to express your displeasure with their store employees? Not only is this free (aside from regular postage), there might be a positive benefit for others in terms of training or updated SOPs.

In the end, is it worth spending your time and money to resolve a $5.01 problem due to employee incompetence? Kohl's is a decent company with occasionally marginal employees. Rather than spending more effort to get your meager refund (which they won't give you in cash, no matter what), why not conduct a letter campaign with the store manager to express your displeasure with their store employees? Not only is this free (aside from regular postage), there might be a positive benefit for others in terms of training or updated SOPs.