Kohl's in Powell Ohio Abuse of power and discrimination Lewis Center OH

Horrible service at Kohl's in Powell! They have 2 lines that form one. One side is online pick ups and the other is returns. Apparently it is their policy to serve online order pick ups ahead of those making returns. When I asked them if 20 people were in line for online pick ups would they service all of them before the 2 in line for returns and the ladies behind the counter said yes! I have had multiple instances at that location where I have waited a long time with a return while online pick ups go ahead of me.

I told them they needed to get this working more efficiently for their busiest time of the year and this immature manager Madeline said I would need to leave the store? I did not commit a crime. I gave her good advice that you are going to lose a lot of business if they don't get their act together. I am collecting everything in my closet to return to Kohl's and then I am cancelling my card. You have lost a customer that has done a lot of business in your store. Called attorney and corporate office. Madeline needs fired for discrimination and abuse of power. This is unacceptable.