Kost Tire & Auto Service Likes to take car in for wheel alignment then find something broken in order for you to have to pay more. Milford, Pennsylvania

We have multiple cars in the house hold. Two years ago, we  purchased three 5 year wheel alignment contracts with Kost Tire for an amount of 211 dollars each after taxes. What this contract started was for the next 5 years my wheel alignments are free. For the past two years, my cars have been in the shop four times and all four times something was broken. So of course, I have had to pay more money in order to complete the alignment. Remember I had spent 211 dollars in order for this not to be the case.

However, last week, I dropped my car off at Kost Tire, my car is a 2004 Suzuki Aerio. I take pride in my cars and they know this. Since every time I drop my car off I call them seeing how everything went. So, I dropped my car off for an alignment, because i have a contract with them as stated earlier, three hours later I was told that the control arm in the back is broken because the car is too old. I need to pay 270 dollars in order to complete my alignment, which is ridiculous because I already spent 211 dollars for three cars, each for a contract that isn't even valid. So I am already angry.  When I asked if i can move the car to another shop, I was told the car is not drive-able.

 Funny how they tell me this now.. So they break my car then basically tell me I have no choice but to have them fix it. The last thing I want is for them to touch my car when they  just proved to me to be completely not able to handle my car. Then I came to the shop to pick up the car,since I had no choice, the manager with the name of Rick, meet me and was very rude and unprofessional, and when I was leaving the shop with the key.. he was laughing at me very loudly.. in front of other customers at the front desk. I took this as discrimination because i have an accent.

 So basically they were taking advantage of me for having rough English when I've been in this country for 22 years. But I do not believe this is how business should be handled. My car should not of been broken in order for them to make more money. I tried to complain to headquarters and I was told that an investigation would be done and someone will call me. Two weeks later, no call. Great business right? No. I had to spend 600 dollars to fix the breakage by the Kost tire employees but the car was fixed by Milford Suzuki. Do yourself a favor... stay away from Kost Tires.