Complaint Review: Kozy services - Dallas Texas
Kozy services unKozy Services Dallas Texas
*REBUTTAL Owner of company: Problems with the Report
*Author of original report: Update on UnKozy service
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Kozy is a cooling and heating company located in Plano TX, but lately they have only been good for heating things up more. my house had problems with the upstairs unit when we first got here. But what was supposed to be an easy fix took a turn for the worst. it was 100+ degree weather outside and like any typical A/C unit in temperatures like that it decided to stop working and the temperature in the house upstairs began to climb to the 80's. We called Nick over the first time. The A/C worked for about one day then immediately got hot again and stopped working. The second time we had to replace the Freon. After that our cieling fell through where there was some type of leak where the unit was. Turned out the leak had nothing to do with rain nor the plumbing it was the unit. We called Kozy and of course they were not trying to take responsibility for that incident. Not only did the cieling fall exactly where the upstairs unit was located but there was water damage and mold that fell on the carpet and there were no filters. My Grandmother recently had cancer in her chest and we believe that dirty air that was circulating through the house had a lot to do with it and we have medical records to show for it. on another note shortly before and even now we have been experiancing this awful howling noise through the vents. (That was the same noise that sounded off right before the cieling fell yet there was no warning prior to this leak it was a sudden chain of events) On the fourth time Nick came and blew out our pipes because apparently they were clogged which was why we heard that howling/whistling noise but it doesn't explain why I would still hear it occasionally even now. Shortly after he left the A/C stopped working once again and began to blow hot air and the temperature upstairs was now creeping up to the 90's almost as hot hot as it already was outside when the sun was at the highest point of the sky. This is all in the same month of August. Finally the fourth time he came back and said we need to replace either the Compressor or the whole unit. Mind you, each time he paid us a visit he never once warned us if we had a problem with the A/C in the first place, even in his reports/ write-ups he'd do after each visit he would conclude that everything looked good in the unit. I would not recommend Kozy for A/C service but if you have a heating issue in the Winter they are the perfect ones for the job. They make your heat run great all year long.
This report was posted on Ripoff Report on 08/25/2014 11:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/kozy-services/dallas-texas-75243/kozy-services-unkozy-services-dallas-texas-1172165. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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