Kroger Gas Stations Fuel points on cash register reciepts don't show up at the gas pump! Dublin, Ohio

Recently, Kroger changed their gas savings program.  In the past, you got four fill-ups per month based on last month's purchases.  At $150, you got $.10/gallon on four fill ups which incremented up to $.50 for higher purchases.

Now you get $.10 off per gallon per 100 points, up to $1/gallon off on a single fill-up ($1 spent still equals one point).  This seems less generous, however I was going to try it.  The problem is the points don't all seem to be available when I reach the pump.

Kroger sent me two coupons worth 500 bonus points for June and July.  I redeemed both of them in each month and with regular shopping my store receipts read about 700 points. 

In June, I never saw the 700 points show up at the gas station.  I e-mailed Kroger and they sent me a boiler plate response with a link to the gas program information on their website. 

Why not go to customer service in the store?  I don't typically save grocery receipts, so I didn't have anything to go on with local customer service.  There is no way to see the activity on your account as far as I can tell.

This month (July), I ran our minivan to fumes and had two five gallon cans to capture what I thought would be $.70/gallon savings based on my last receipt which had over 700 points. 

The pump only offered a $.50 discount.  My desire to fill and lug an extra ten gallons of highly flammable liquid and store it in my garage waned, so I just filled the van and left.

I'm done basing purchases at Kroger on this shifty gas program.  Anything I happen to get at Kroger or Shell (this seems like a shell game, ironically) will be a bonus.  All gift cards (which sometimes is HUNDREDS at a time) will be purchased over at Giant Eagle which I believe has a better program and has never had a malfunction such as this.  I also have no incentive to go out of my way to a Kroger gas station four times in a month.