Krystal Resort Cancun aka NH Krystal Time Share Rental Scam Cancun, Quintana Roo , Other

I vacationed in Cancun on February 5th through Febuary 12th.  I was approached for a time share presentation at the Krystal on my first day there and attended since they were offering a tour that I wanted to do during my stay.  What happened next was the most fraudulent sales technique I have ever seen.  I've gone to many time share presentations in the past and I actually own time shares so I know that the salespeople can get creative and imply things that aren't necessarily in the package.  That is why I always read the fine print and ask direct questions. 

One thing I have never seen is a salesperson who looks you in the eye and lies.  That is what these people did.  Once I told them that I didn't need any more time shares and, in fact, was looking to sell some of mine, they offered me a new investment opportunity.  They were remodeling one of their towers and didn't want to pay the interest that would result from a direct so they were offering some of their guests an opportunity to buy time share weeks that would then be rented to other vacationers with the proceeds going to the buyer of the package.  I questioned how they could guarantee that the weeks would be sold and they told me that Continental Connections (a time share rental broker) did all of their marketing and that these weeks were released to them and sold cheaply to people who were then required to attend a time share presentation as part of their  vacation.  I aksed them about maintenance fees on these weeks since my paperwork said they must be current in order to be rented.  I was told that the resort absorbed those and wrote them off to marketing expense.  I also asked them about the broker fee that was mentioned and I was told that it was also included in my price.

After a couple of hours of wearing me down I agreed to do it.  When I gave them my credit card for the transaction they told me that I needed to take out a new credit card because theirs gave had 2.9% interest for seven months before going up and the first check for my rental weeks would come to me in 7 months. Over the course of 4 yrears all of the weeks would be sold and I would have recouped my initial investment and shown a profit.

I read over the paperwork the next day and found several discrepancies that made me nervous so I met with my salesperson, Andrew,  again that day to tell him I had changed my mind.  He answered each of my concerns and guaranteed that the only reason the wording was different was due to Mexico's requirements to keep sales and rentals separate. 

I was also supposed to receive an annuity for my total investment that would be paid out in 10 years.  So how could I lose?  The Monday after I returned home I sent them an email to the address on my contract telling them that I had decided to terminate the contract because I still didn't see any guarantees in it.

Andrew called me to tell me that my five days to recind started the day I did my time share presentation and signed the paperwork and was no longer in effect.  I told him that I read it to be five days starting after the first working day after signing. 

I told him that I still didn't feel comfortable and that the Bank of American card had charged me a 3% foreign transaction fee on the sale which came to over $600.00.  Since the card I was going to use did not charge this fee I felt that this was the last straw for me and I wanted out.

Once again he gauranteed me that the brokers fees and maintenance fees were taken care of by the resort and he would give me additional bonus weeks to compensate me for the bank fees.

At this point I finally signed off on keeping the package since all of my concerns had been addressed.

To date I have not heard from the annuity company and when I spoke to Continental Connections they informed me that there would ba a $699.00 broker's fee for me to pay and they would be adding a maintenance fee onto the amount they stated they would be asking for the rental weeks.  This makes them much more expensive than the prices on liine or through travel agencies.  There's no way they will sell them at those prices.

I have written to Ray Rubio in quality assurance at the Krystal to inform him that I was defrauded and I wanted my money returned but I have not heard bakc from him. I have also contacted Bank of American about stoppig charges ont he credit card but they told me that if I agreed to the charges there was nothing they could do.  I told them that I was supposed to have fraud protection on the card and they told me that as long as I signed the contract I couldn't prove fraud.

No one should deal with this chain of resorts.