Kyani Kyani is not honoring their own terms and conditions Idaho Falls Idaho

Kyani is not honoring their own terms and considition. After cancelling the distributor contract within 3 days (as stated within their terms) they should be providing a 100% refund on the distributor starters package that I ordered (worth $664.00). So far they have only processed a 90% refund and keep referring back to their own terms which clearly state that they should refund the full 100%.

The contract cancellation letter was returned on May 26th. This should also have stopped the next automated monthly shipment. My credit card has been charged with the next payment ($158.00) however I have not received an explanation from Kyani why they have not cancelled my account as instructed via email. I have also not heard from them why they have continued to ship and why they are not refunding the full 100% as stated in their terms and considtions. The letter sent from my attorney has been ignored completely by the compliance department.