La-Z-Boy Furniture Galleries La-Z-Boy Showroom Deceptive Sales Practices/No Customer Service Beavercreek, Ohio

I did, and was told that since the damage was not a rip, tear, soil, or food stain, that the store would make the necessary repair.  I called the store again and was told that since I had purchased the sofa over a year ago, I needed to bring the sofa to the store.  I stopped into the store and spoke with the manager.  While discussing the matter, two other customers overheard the conversation, and concerned about the problem since they had just purchased furniture with the "fabric protection plan", asked the manager why the fabric protection warranty wouldn't cover my problem.  The manager quickly stated that it would, saying "we will take care of the problem".  I was asked to bring the cushions into the store, which I did.  I was then told that since the sofa was seventeen months old, there was nothing that could be done to help me.  Of course there were no customers present at the time that I began to question why I was deceived by the manager and the salesperson when I purchased the furniture.  Too bad, because I was quickly asked to leave the store.  I would have liked other potential customers to see what kind of customer service La-Z-Boy gives AFTER they get a customer's money.