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Report: #429900

Complaint Review: Lady Fitness Layton - Layton Utah

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  • Reported By: Lehi Utah
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  • Lady Fitness Layton 1916 Layton Hills Pkwy Layton, Utah U.S.A.

Lady Fitness Layton Did not live up to their words Layton Utah

*Consumer Comment: Lady Fitness of Utah are not customer friendly

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While living in Layton in November I signed up with a gym called Lady Fitness. When I had signed up I had told the girl, Taylor, that I may be moving. She told me if i moved they would transfer me to another gym. I moved a week after signing a contract with that gym. When I had told Lady Fitness I was relocating and wanted to transfer they told me that wasn't possible, but I could cancel my membership for $50. I spoke with a manager there and she told me the fee would be waived I just would need to send in two proofs of move, so I did. Three months later, I noticed the monthly $20 fee was charged to my bank account. When I had called the national fitness hotline I was told they didn't receive my e-mail so I would not be reimbursed for my $20 but they would cancel my membership at no charge if I sent in the two proofs. So again I sent in the two proofs of move and called them to verify they were received, which they were but now they had said not only did I owe the $50 cancellation fee, it is 20% of the original contract so I would have to pay $141. I called Lady Fitness today and spoke with another manager and she says since there is no proof that they told me the fee would be waived, I would have to pay the $141 today and then they will stop billing my bank account for the $20/a month. Obviously I am not okay with paying these fees when I was told different things.

Krystal
Lehi, Utah
U.S.A.

This report was posted on Ripoff Report on 03/02/2009 11:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lady-fitness-layton/layton-utah-84043/lady-fitness-layton-did-not-live-up-to-their-words-layton-utah-429900. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Lady Fitness of Utah are not customer friendly

AUTHOR: Kargar - (U.S.A.)

POSTED: Tuesday, June 23, 2009

Krystal,
I have also been having trouble with Lady Fitness, but with the West Haven (Roy) facility. I belonged to the Layton gym for 2 years and have belonged to the West Haven site for 4, a total of 6 years. I have paid my dues faithfully and have been a consistent gym user. They seem to want nothing to do with me now that I have a problem. My husband is out of work and I just wanted to know if there was a way to defer my membership or cancel it under special circumstances. The only option they have offered me is to do a 3 month freeze. This would not allow me to use the gym for 3 months, but I would still be required to pay my membership fees during those 3 months. I am told the 3 months will be added free on the end of my membership contract time. This seems ridiculous and unhelpful to everyone involved. Why offer a freeze, but still require members to pay? I have also found other problems with this company, many people having the same problem you did.
Check out the post and my rebuttal by searching Lady Fitness usa on this site.

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