Lady Of America Lady Of America - Franchise Of National Fitness Financial Services Corporate Offices Do Not Back Customers of Lady of America Franchises Layton Utah

In 2007 I signed a contract with Lady of America, a franchise of a larger corporation located in Layton, Utah. I agreed to have this company deduct $22 a month from my bank account automatically.

On 22 January 2009 I was sent a letter stating that the Lady of America franchise located at 4188 Merchants Plaza in Woodbridge, VA had closed as of 31 December 2008 and that I would "no longer be billed, nor will you be responsible for any charges past the club closure date". well - you guess it - on 2 January 2009 they ripped $22 out of my bank account. I called the corporate office who sent me the letter, and was told to contact Nancy (no last name given, who was the franchise owner) and get the refund from her.

I was given 2 telephone numbers to call to get this refund: 703-772-4878 and 703-361-2565. I called both numbers and guess what - both have either been changed or disconnected. I know this is only $22, and so far (as of 5 February 2009) they have not taken any more money out of my account, but it is still early in the month, so I do not trust them. I was assured by the corporate office in Layton, utah that no further deductions would be made from my account.

Bottom line: do not trust Lady of America. Apparently they are franchises and the corporate office only has the ability to close franchises, not to reimburse customers for monies unlayfully ripped out of their accounts.

Suzanne
Woodbridge, Virginia
U.S.A.