Complaint Review: Lake Elsinore Ford - Lake Elsinore California
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- Lake Elsinore Ford 31500 Auto Center Drive Lake Elsinore, California United States of America
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- Category: Auto Dealer Repairs
Lake Elsinore Ford Service is terrible Lake Elsinore, California
*REBUTTAL Owner of company: Remarks made by Judy L.
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What an awesome F150 truck - what a terrible dealer!!! Stay clear of Lake Elsinore Ford. We have brought our truck in for service 4 times for the same issue. The capless gas tank. No one there can figure it out. The wrong part ordered, no one knows what a capless gas tank is - had to go in just for them to look at it, couldn't understand the computer from Ford parts again. Couldn't they go out to their parking lot and look at the gas tank? Wrong part ordered again. Finally they replaced the part and then intentionally installed a broken cap.
When we confronted them, the service department admits to installing a broken part because no one ordered a new part. We again had to confront them. I am ready for the lemon law. Kevin Roberts, the manager, owner and god of the dealer, won't call us and works from 9-2 pm according to his underlings. The service manager won't acknowledge us and god help you if you complain, you get nothing. The dealership is anti-women, so women beware - not a place to buy a car unless you have a guy there to re-inforce and re-negotiate. Someone from Ford - please help us!!!!
This report was posted on Ripoff Report on 06/12/2010 06:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lake-elsinore-ford/lake-elsinore-california-92530/lake-elsinore-ford-service-is-terrible-lake-elsinore-california-613605. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Remarks made by Judy L.
AUTHOR: Val - (United States of America)
SUBMITTED: Monday, June 14, 2010
We would like to make a few comments about Judeees vistit to Lake Elsinore Ford. First of all it was 2 Warranty visits to repair her concern with the capless system and we would like to appoligize for that issue, unfortunately situations like that do happen with new components, like the cap-less system. Second we feel Judy has made some unjustifiable comments about our dealership due to her bad experiance with us. As for being an anti-women dealership, The General Manager, parts and Service Director, 2 of our 3 service advisors to name a few are all women. And for Kevin / GOD (as you stated) he works from 9-4 everyday during the week, and will call back any customer that attempts to get a hold of him or leaves a message on his voice mail. Customer satisfaction is our top priority, and our CSI scores from Ford proves it! It is unfortunate that we cannot make all of our customers happy 100% of the time, but we do want to make sure they DO NOT slander our good reputation or make erroneous comments.. Thank You
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