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Report: #957038

Complaint Review: Lakeland Automall - Lakeland Florida

  • Submitted:
  • Updated:
  • Reported By: Tim — Lakeland Florida United States of America
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  • Lakeland Automall 1430 W Memorial Blvd Lakeland, Florida United States of America

Lakeland Automall Used car battery DEAD in TWO WEEKS! Lakeland, Florida

*Author of original report: They did the right thing!

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Below is a letter I sent to Lakeland Automall:

Hello Joe,I called yesterday 10/17 and spoke with customer service about the bad battery in the car you sold me. I called back this afternoon, since I had not heard back from anyone and stated I needed to know something in 30 minutes because I needed to get a good battery, one way or the other.  He confirmed that the best way to reach me was on my cell number.  I didn't hear back so I had to buy a new battery, which totaled about $88.  I don't hold you responsible, but rather your sales manager and service department.  When the car failed to start three days ago I checked the battery and it was nearly half empty of water.  Since the car had supposedly had the oil changed right before I bought the car, all the fluids should have been checked, including the battery.  If the battery had not been allowed to run so low, it probably would still be fine, and I would not be our $88.  If you can compensate me for that I would be very happy and believe what everyone there said about building long-term relationships.  Otherwise, I will probably take you to court....I feel that strongly about this.  The guy I talked to today, Andrew, made it very clear that batteries are not covered under your warranty....that may be the "letter of the law" there, but it's just not right.  When I spend $10K on a car I expect it to start every day for more that two weeks!

This report was posted on Ripoff Report on 10/19/2012 03:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lakeland-automall/lakeland-florida-33511/lakeland-automall-used-car-battery-dead-in-two-weeks-lakeland-florida-957038. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

They did the right thing!

AUTHOR: Tim - (United States of America)

POSTED: Monday, November 05, 2012

Just to give credit, where it is due, the dealership refunded the money I spent on the replacement battery.  It's just unfortunate I had to go to this extreme, to get it.

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