Lala Mira Lala mira a dress site is trying to RIP me OFF london

Lalamira.com is a RIP OFF!!!! the dresses may look nice online but it isnt what you expect in person. My dress came out so thick, it mite of been like 6 pounds of just cloth and i also had a defect on the bow that goes around the stomach. I told the rep the situation and she said that her tailor are experienced and they would never make such a mistake and that it was caused by me. Then she told me to go to a tailor and fix the problem with them when i shouldnt have to do that if i already just spent about 200 on the dress. The end of all this was that she told me 

she kept saying "nothing is wrong with the dress and that its unfair that they we would have to take the responsibility of returning it. Just keep the dress or you can send it to your friends or resell it locally. 

like WHATTT THE HELLL!! i have never in my life of buying something from online have seen something like this before. I dont know if this is a joke or shes for real. all i gotta say is at this point i dont even care so much about the money as i do with her bad attitude and her trying to RIP a person off. This wedsite and this company needs to be shut down because this isnt right... 

i will never be back for anything on this wedsite. i will also make sure i spread the word about the bad service i got from them. I just cant believe this horrible horrible horrible sevice everyone!! dont say i didnt say.