Laptops for Less ,laptopsforless.com rip off poor customer service will not answer phone Grapevine, Texas

On 2/5/10 I ordered a new tv bulb for my Sony Wega that for a long time has been going darker and darker. I got online to check the prices and found the cheapest at laptops for less. I checked the status of the bulb and noticed it said "In Stock". I ordered the bulb and thats when the fun began. I will let you read the e-mails and make your own decision. By the way, I still have not heard from them again concerning this matter.

About your order A20110205131 Monday, February 7, 2011 12:49 PM From: "Laptops_For_Less_Customer_Support" <customersupport@laptopsforless.com>Add sender to Contacts To: XXXXXXXX15@yahoo.com
 Dear (----),

Thank you for ordering with Laptops For Less. We have received your order, A__________ for 1 F-9308-750-0-ER. We appreciate your business. Unfortunately F-9308-750-0-ER has recently gone into back order. We apologize for the inconvenience. Unless we hear from you, we will ship this item to you as soon as it is available.

Again please accept our apologies and we appreciate your patience.

Sincerely,
Laptops For Less Customer Support
www.laptopsforless.com

Flag this message Re: About your order A20110205131 Monday, February 7, 2011 3:48 PM From: "XXXXXXXX15@yahoo.com" Add sender to Contacts
To: "Laptops_For_Less_Customer_Support" <customersupport@laptopsforless.com>
 
What's the lead time for the bulb tobecome available?

Laptops For Less Acknowledgement: Re: About your order 
Monday, February 7, 2011 6:22 PMFrom: "Laptops For Less Support Team" <Add">customersupport@laptopsforless.com>Add sender to ContactsTo:XXXXXXXX@yahoo.com

Dear Customer,

 Thank you for contacting us! We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us later than 1 business days. For faster answers to your questions, please use our Online Chat during our normal business hours or call us at 888-260-6548. We appreciate your patience. To help track your inquiry we have generated a reference number. Your ticket code is XXXXXXXXXXXX. Please use this code in any further communication. Please do not submit more than one ticket per subject Sincerely, Laptops For Less Customer Supportwww.laptopsforless.com Make sure to visit LaptopsForLess.com and follow us on Twitter and become a Facebook fan in order to always get the most up to date sales, discounts, new products, and technology tips! ====== Your Inquiry ======  

(From Me)
I need a rep to contact me asap with a resolution to this issue at XXX-XXX-XXXX.

(From me again)
What's your hours of operation? Can you give me a different direct line phone number?
Sent on the Sprint® Now Network from my BlackBerry®

From: "Laptops For Less Support Team" <customersupport@laptopsforless.com> Date: Mon, 7 Feb 2011 14:47:56 -0500 To: XXXXXXXX@yahoo.com> Subject: Laptops For Less
RE: Re: About your order   Reference number:  Please use this ticket number in any correspondence with us. Subject: Re: About your order

Dear Customer,
 
Thank you for contacting us. I tried to contact you via phone upon reading this. I did not leave a message it was unclear who's name was left. Therefore I am responding via e-mail. I show the item is on backorder as you stated I would be most happy to refund your card if you so desire. Please contact me via e-mail at tpierce@laptopsforless.com. Please feel free to contact us if you have any additional questions. Sincerely, TanyaLaptops For Less Customer Supportwww.laptopsforless.comMake sure to visit LaptopsForLess.com and follow us on Twitter and become a Facebook fan in order to always get the most up to date sales, discounts, new products, and technology tips!

(And finaly I have had enough) They say there hours are from 8am to 5pm central time which means it would have been 3:47 there time. Do you think that there message should say that they are closed and please call back at normal business hours? IT IS NORMAL BUSINESS HOURS!!!!


From: "XXXXXXXX15.com"Add sender to
Contacts
To: tpierce@laptopsforless.com

I did not state I was looking for a refund, I stated that I want to TALK to somebody in which I would think was normal business hours. I also stated that I was wondering what the lead time was for your company to receive the back order. I also stated that I found it very disturbing that there is no staff available to answer my phone calls, no automatic stock update when I initially ordered the lamp yet your "computer" system can tell me its not available after I have been charged. My phone number is XXX-XXX-XXXX, my name is XXXX XXXXXXX and no I did not receive a call via Phone as you stated in the previous e-mail so let's stop the games own up to your obligations and tell me a time frame of when the part is available or cancel the order and refund my charge immediately!!!
 
Thank You

Sent on the Sprint® Now Network from my BlackBerry®

Be very careful of who you do business with. They clearly dont care about customer service, you rights as a consumer or the every day business aspects. Word of mouth travels very fast and I hope that there "13" years of business dont make it to 14.