Complaint Review: larry h miller chrysler jeep dodge ram surprise az - Surprise Arizona
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- Author Not Confirmed
- larry h miller chrysler jeep dodge ram surprise az Surprise, Arizona USA
- Phone: (888) 507-4381
- Web: http://www.chryslerjeepdodgesurpris...
- Category: Auto Dealer Repairs
larry h miller chrysler jeep dodge ram surprise az Glenn Coe general manager Terrible customer service Surprise Arizona
*General Comment: Back ground from an industry insider.
*Consumer Comment: Not A Surprise!
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Worst experience ever!! Broke my hood latch won't fix that didn't fix the tail light BUT wants to do $1200 in work!! WTF is wrong with these people!! Called the GM and was pissed he didn't want to hear my complaints instead he hung up on me because he said I used bad language!! Called back only top hear HID EMPLOYEE using the F word in the back ground ( HYPOCRITE) Drove down their only to be thrown out of the dealership by HIM!! What a piece of Sh** Manager he is!! Has the Little man complex!! Will be trading my car in to COULTER NISSAN tomorrow and will never do business with Larry Miller again!!! !st and last time they don't care about their customers only their unprofessional employees! So now I will be letting all of the World Wide Web know of my Bad Experiences I had with them and their GM if you want to call him that!!
This report was posted on Ripoff Report on 02/01/2016 11:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/larry-h-miller-chrysler-jeep-dodge-ram-surprise-az/surprise-arizona/larry-h-miller-chrysler-jeep-dodge-ram-surprise-az-glenn-coe-general-manager-terrible-cus-1283956. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 General Comment
Back ground from an industry insider.
AUTHOR: Bubba Lee - (Canada)
SUBMITTED: Tuesday, February 02, 2016
I work in a dealership far from this one.
Our published employee manual says in part: Customers may from time to time raise their voices and swear. As long as this is not done in a threatening or demeaning maner towards the employee, employees are expected to allow this to pass with out comment.
If the customer swears at the Employee or makes threatening statements about getting the employee fired, or harming the employee, the employee is to cut off contact, refuse further contact and place his name on the internal Customer Black list. I think this is what happened to the OP
If the customer appears likely to be violent, call our security Guard or if needed the Police before the customer injures you.
So allways remain quiet and polite no matter how angry you are, a new car you can't get serviced is just junk.
#1 Consumer Comment
Not A Surprise!
AUTHOR: Jim - (USA)
SUBMITTED: Monday, February 01, 2016
That dealership chain is WELL KNOWN in the business as another "slimeball heaven". Nothing they do should surprise anyone...everything from bogus, add-on, phoney fees to any of the other standard con-games of the Sleazy American Car Business! Keep spreading the word!
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