Larry M. Voyles Theft of pistol from automobile while in Valet custody Dallas Texas

On January 17, 2018 while at Baylor Hospital at 5939 Harry Hines Blvd, Building 2, Dallas Texas at about 9:30 AM the car was placed in the custody of the the Towne Park Valet Service, 

the car was return on request about 11:30 AM, I did not see the drive out driver, I do remember the return driver, we loaded my invalid wife and departed, on arrival home I check the side pocket and found my revolver had been stolen,

I called back immediately and reported the theft to the Baylor Hospital, they referred me to to Vincent Carrillo phone 214-927-0896 the area manager, who they said would take care of the problem, he in turn referred me to a Valet manager "Charles Daniels" at phone number 414-722-9298, he made out a report by phone and misspelled my name as "Boyles" instead of "Voyles", his report was very vague with little value,

his report was sent to the headquarters in Maryland to a Janna Green who appears to be flooded with calls from customers and they said she would call me back after my call and message to her, I received a call back two days later and she was nice and apologized but said she had 140 call messages that day....must be a lot of complaints nation wide with this company. 

 She basically stated they would not pay for my loss valued at $350 Dollars.  her e-mail was jgreen@townepark.com.