Larson enterprises photography equipment Rip off Fort Myers Florida

To begin. In September 2012 I recieved an email special from Larson Enterprises. The offer stated it was a 4x6 soft box, a stand, a reflector with the frame, A posing stool also adaptor rings. O and lets not forget a caster set. What I recieved was. The 4x6 soft box no stand. The reflector with a bent frame. That wouldn't even hold the reflector. No caster set no posing stool. 

So I'm thinking no big deal. I called issued my claim with a Chris. They issued a UPS call tag for the reflector frame. Shipped that back and that's when everything took a turn for the worse. They stop answering my multiple emails. Then they stop answering all calls and the calls where directed straight to VM. So finally I get an Angie on the phone. She promises to fix the issue. Apologizes and promises a refund of $150. Never saw the refund. Big surprise! So I call again repeatedly and again dozens of emails and still nothing. 

The holidays came and went and didn't have any time to follow up. So here we are now January 2014. I tried calling the numbers provided on website and to my surprise. Both numbers are disconected. WOW! So I continued to send emails. No answer. So I'm left with half of an unusable kit and out $800 + shipping + they over charged my acct. 

next step for me is reporting them to the BBB and calling my bank to see what I can work out with them. I'm very disappointed. They came highly recommended by 2 very successful photographers. But now I realized they paid those photographers to recommend them. Smh...