LAUREL MOUNTAIN MUSTANG ..Kevin is a Rip-off Liar

Kevin,

   I drove over and found your building closed permanently.  The folks at the corner store told me you are now working at the local salvage yard...We drove out there, spoke with your boss and located you.  Then I came back home and filed a report with my credit card company who is FDIC, (Federally Insured)  They refunded my money and are currently head hunting YOU!!!   Good Luck with the IRS and all the banks and credit card companies chasing you....You should be ashamed of yourself, maybe the guys in prison will enjoy you...

Kevin    You stated on one of your rebuttals that you do everything you can to help resolve issues and to call you personally.  I have now called 3 times and emailed you twice, everytime I call either line, it states I'm ringing in past business hours, it's 9 am  noon and 2:30 respectfully across 4 days.  NOTHING...No response from anyone....i IGNORED all the bad on the internet, because of the fabulous experience I had with my last purchase---Now you have my money and three weeks later I can not even get a text, email, letter, my parts or even a courtesy call as to the status of the order....

You're freaking me out!!!  I drove over from Dayton Ohio and purchased suspension kit and radiator, .you had to order radiator and you were out of stock on the upper control arms, but to just NOT RESPOND---I'm not feeling very WARM & FUZZY about this situation....  Please contact me to give me either the ETA of the arrival to me or a refund for my parts                        

Thank you,  1969 Mustang lady from Dayton Ohio....you have my info on your paperwork, i wont put it on the web.....

horrible experience with them will never buy anything from them again. they sent me the wrong color interior paint had me arguing with them for a month and a half abut how they claim medium ivy gold is a gold color when in fact it is a darker more of a green color as every other restoration web site has it listed, and refused to refund me or even give me a credit. HORRIBLE bigness will never deal with them again!!! five thumbs down

why did the credit card co verify that the money was charged back to his card.........

why does he not tell you that..............

if ther is still a problem i invite him to call me personally..........1-888-925-7669

if there are any questions from anyone just call
me, i will be glad to take the time to resolve this...........................

any potential customers have quetions just call
i can give you a rather large list of satified customers we have been dealing with for many many
years..........1-888-925-7669

thanks again kevin mills owner
laurel mountain mustang

this customer had recieved a charge back to his credit card for the amount of the parts he originally purchased, our company had checked with his credit card company by phone and fax.

its been quite some time since this sale had been processed, so recalling every detail is rather tough. but i do recall it somewhat, we generally have very little problems so i can pick this one out pretty easy.

from what i recall he did charge back his credit card for the parts and then called us to credit him back also, after explaining that we cannot credit him back while there was a chargeback in action the customer became very anoyed, we tried to explain to him how we could lose twice the amount doing it that way and there was a proper
procedure for this and we need to follow it!
i then remember being hung up on to never hear back from him again.

we always try to handle any ligitimate problem as
quick as we can to make the customer happy and we feel we have tried our best on this problem at this time, he should contact us if he still feels we owe him anything.

thank you kevin
laurel mt mustang