Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1096142

Complaint Review: Laurie Ballard (cybersource) - San Francisco California

  • Submitted:
  • Updated:
  • Reported By: Prateek C — Norristown Pennsylvania
  • Author Not Confirmed What's this?
  • Why?
  • Laurie Ballard (cybersource) CyberSource Corporation HQ,P.O. Box 8999. San Fran San Francisco, California USA

Laurie Ballard (cybersource) Laurie BallardCybersourceAuthorize.net They stole money from my bank account and Laurie Ballard has not replied top 200 phone calls and 20 emails. San Francisco California

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I applied for an Authorize.net payment gateway and I got an email from Laurie Ballard through an authorize.net email address. She never revealed that she is actually working for a sales partner called cybersource.

I cancelled my registration in 2 days because the gayteway was not working in our technical environment. Authorize.net assured me there will be no payments deducted since I never used the product but advised me to contact Laurie ballard who was from the sales company to ensure they dont charge me.

This was the first time I got to know that she was not a part of authorize.net. Anyways so I contacted this lady and she said since there has been no transaction on the gateway I would never be charged.

Few days after they took money out of my account without informing me through ACH. Since that day I have sent over 20 emails, made 200 calls on her cellphone and over 20 times in the customer care department of cybersource.

Everytime I call they tell me she is not in office and neither is any other sales representative and the customer care reps cant do anything about it. They promise everytime that someone will call back but of course that never happens.

So its not just 1 person in the company. They are organised fraud practitioners where the whole organization is trained and prepared to deasl with callers asking for refund of unauthorized money taken from there accounts.

Below are the details of this person:

Laurie Ballard  Inside Sales Representative
CyberSource  Authorize.Net Small Business Unit
808 East Utah Valley Drive   American Fork, UT 84003
Tel: 801-492-7025   Fax: 801-492-6546
lballard@authorize.net

Below is the copy of an email I received from authorize.net to proove that I am not making this up:

Authorize.Net Merchant Support <support@authorize.net>
Sep 12
 
to me
 
Gateway ID:  XXXXX

Hello Prateek,

I wanted to let you know I have closed your gateway account.  You will need to contact the sales representative you worked with to setup this account to inquire about a refund for your setup fee.  I have also sent a refund request for your gateway fees and will notify you of the outcome when I receive a response.

The sales representative you need to contact is Laurie Ballard.  Laurie can be reached at 801-756-7025.

Thank you for contacting Customer Support.

Regards,

Brody C
Authorize.Net Customer Support

This report was posted on Ripoff Report on 10/31/2013 07:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/laurie-ballard-cybersource/san-francisco-california/laurie-ballard-cybersource-laurie-ballardcybersourceauthorizenet-they-stole-money-from-1096142. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now