laybelle.com - couturehardwear Laybelle & Couture Hardwear Will Not Refund Credit Card - Never Received Shoes Purchased Online, Internet

I ordered a pair of shoes 6 weeks ago. My credit card was charged immediately. After a while I send them an email and asked about the shoes. No answer.

I had to send several emails to them before I received an answer. Finally I got a tracking number - BUT - this number doesn't exist. Since then I don't get any response on my emails and I haven't received the shoes nor my money back. My advice. Hands off from that company!!

What's unfortunate is that is customer received their items and did not return them in time. Months went by and they requested a refund and sent the items back, since then we had changed merchant processors and has closed the account of where the original transaction was charged. So having to go back in and refund the customer was an issue on all it's own on a closed account. We suggested to the customer to file a chargeback which would release their funds much sooner then they would like to wait. Another attempt to resolve the issue was to issue the customer a refund by money order which the customer agreed to but first we needed to verify if the customer had filed a chargeback to make sure we were not being scammed out of additional fund, things like this have happened before. I am happy to report that this customer has been refunded and that the issue has been resolved.