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Report: #1336276

Complaint Review: Lazydays - Seffner Florida

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  • Reported By: Marlene C. — Hialeah Florida USA
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  • Lazydays 6130 Lazydays Blvd Seffner, Florida USA

Lazydays Won't return my money Seffner Florida

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On May 28th 2016 I purchased a RV. Terrible situation!
 
I had not actually test driven the vehicle two weeks prior as they could not find the key but a similar unit.  So we were allowed to stay in the vehicle and then test drive with the verbal stipulation that the loan would not be processed if we were not happy and not taking delivery of the vehicle.  At the end of our stay we found issues that needed to be corrected and said do not process the loan until the items are corrected.  The loan was processed anyway. We were promised that the RV would be ready for pick up on the next Saturday and not to worry about the loan already being processed. I called on the Thursday before we were promised delivery and was directed to voice mail and through many calls and left messages was finally told the RV would not be ready.  The entire next week same thing I called everyday 4 to 5 time per day with no one calling back,  finally they answered on the next Saturday at 5:30pm after closing that the RV had taken on water and they were repairing it and drying it out. Of  course at this point already upset with the lack of information and missed promises of ready dates I was concerned that this vehicle is no longer new and of the same value drove to Tampa Sunday in hopes of getting some answers.
 
At Lazydays I spoke to Gene Taylor who was the Sales Manager on duty at the time. We were taken by our Salesperson Ralph Proemm to the vehicle and could not actually see where the water had come in and were told that they would have to deal with it on Monday because they couldn’t tell if at this point Pat Singleton the person who told me about the leak must have been mistaken that it had to be another vehicle she confused us with. Upon inspection we found things that were promised to be fixed were not and more issues.
 
At this point they were encouraging us to take the RV and then bring it back for service as we complained that they processed the loan and our payment would be due in a few days and we hadn’t even taken delivery. I am sure I probably made a mistake but sign new paper work to extend the date of the first payment. After this we went back to the RV to pick up items we left inside and found water on the counter next to the stove area. We got the salesman back out to the unit to see the water. He asked if we were sure we hadn’t had a bottle of water or something there. I told him we are sure and if he recalled that my purse and paper work were there and showed him these items were not wet. 

Again back to the sales manager to tell them about more issues and he promised that someone would call us on Monday. At this point again we mentioned this vehicle has too many problems and we will not be taking delivery like this.
 

On Monday still did not receive the morning phone call as promised I called two times and finally escalated it up to another manager Glen Soper and told him that at this point I do not want this vehicle. He asked me to let him get to the bottom for what was happening or not happening. The service people told me that they had addressed or will address everything and have it ready for me to pick up the next day. I asked if they were aware of the new issues and they say no they had no idea. I lost my temper a bit and said that is because no one bothered to call me back as promised.  I told them again how this is no longer a new vehicle in my mind and not worth the money expected from me, and  I want to cancel the order. I was told that I was wrong and this happens all the time they will make it ready for me. I told them it didn't matter as I have lost all confidence in Lazydays and in the product and want my money back.

I retained a lawyer and we tried to get my money back Lazydays position is they will let me out of the deal but keep of $15,000.00 of my money because I devalued the unit by staying in it which they told me I should do. They never mentioned anything bout  how they would keep my money. Funny how they feel I devalued the unit but it taking on water in more than one area didn't affect a thing!

I just want my money back!

This report was posted on Ripoff Report on 11/02/2016 02:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lazydays/seffner-florida-33584/lazydays-wont-return-my-money-seffner-florida-1336276. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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