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Report: #1176590

Complaint Review: ledinfinity - Internet

  • Submitted:
  • Updated:
  • Reported By: Jonathan — Charlotte North Carolina
  • Author Not Confirmed What's this?
  • Why?
  • ledinfinity Internet USA

ledinfinity ledinfinity I was sold defective merchandise from this seller on ebay.com, which after purchase said they have no money back guarantee.  Internet

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case was automatically closed on Aug 31, 2014 because it reached the maximum amount of time a case can remain open.Aug 31, 2014 at 12:02 AM

















 










eBay Customer Support comments:

This case has been automatically closed by our system. We allow a maximum of 30 days for a case to be opened in our Resolution Center when the seller has responded. If we don't receive notification from either party within that 30 day time frame, our system will close the case automatically, assuming that the issue is taken care of.




 














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You have responded to the seller.Aug 29, 2014 at 8:34 PM





















 










Your message to the seller:

"Dear Sirs; This seller has continuously not responded until this case is about to expire. They have offered no solution whatsoever to the replacement of the non-functioning bulbs and or refund. This company should not be dealt with. As they are in the business of ripping customers off, with their shoddy products. I will make it my business to make sure EVERYONE on ebay avoids this company, as I gave them every opportunity to send replacement bulbs and or refund me for the bulbs that do not work!..."




 
















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The seller has responded to your case with other solution.Aug 22, 2014 at 11:22 AM





















 










Seller's message:

"Dear Customer, Thank you for your reply. For some reason ebay did not sent us notify us that you left the message. So 1 wedge bulb and one festoon does not work properly? Thanks"




 
















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You have responded to the seller.Aug 21, 2014 at 6:08 PM





















 










Your message to the seller:

"Dear seller, you have yet to respond to this case and my assumption is that you are attempting to expire this case. Now this can be resolved in a civilized manner or this can get ugly. I have been extremely patient and only want what I paid for. (working bulbs). So I implore you to respond, before I take action. Sincerely, Jonathan Holmes."




 
















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You have responded to the seller.Aug 05, 2014 at 5:01 PM





















 










Your message to the seller:

"Dear Sirs; The dome light is not operational and one of the door lights as well. Jonathan Holmes"




 
















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The seller has responded to your case with other solution.Aug 05, 2014 at 12:48 PM





















 










Seller's message:

"Dear Customer, Please let us know which type of bulb is not working properly. Thanks"




 
















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You have responded to the seller.Aug 04, 2014 at 5:53 PM





















 










Your message to the seller:

"Dear Sirs; I have attempted ALL recommendations and not one of them has worked. In the last emails, I communicated this information. The bulbs do not work and are inoperable. Sincerely, Jonathan Holmes."




 
















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The seller has responded to your case with other solution.Aug 04, 2014 at 11:40 AM





















 










Seller's message:

"Dear Customer, The simplest way to test the bulbs is by connecting them to a 9V-12V battery directly to see if they work properly on battery. Please let us know which type of bulbs are non-functional. Thanks"




 
















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You have responded to the seller.Aug 01, 2014 at 1:34 PM





















 










Your message to the seller:

"Dear Seller; I have followed the previous instructions and the current (which are the same) and additionally had my mechanic attempt it as well. In all attempts, they failed. I regret having to open this case once again for you to respond. However the bulbs are non-functional."




 
















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The seller has responded to your case with other solution.Aug 01, 2014 at 12:16 PM





















 










Seller's message:

"Dear Customer, Please try re-insert the bulbs oppositely because LED has polarity(like batteries) & most of the time they don't light up just because the polarity is incorrect. If it's only due to the length and actually for the metal end of the LED lights is touching the metal part of your light housing will light up the bulb, you can simply bend the metal clips that hold the LED bulb a little bit, since the metal clips are made of steel which is pretty flexible, this will not damagethe stock lamp at all. Thanks"




 
















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eBay Customer Support has opened a case for you.The seller has until Aug 06, 2014 to respond.Jul 31, 2014 at 4:24 PM





















 



















The details you provided:

The item doesn't match the seller's description.

You paid for the item on Jun 22, 2014.

Your phone number: (((redacted))).

We will not share your phone number with the seller.

The item is defective or broken


Additional information:

"Although you waited for the 30 days to expire. The item, as you instructed me to try, did not work. I would like the remaining two items (Dome light, which is not the right size and the other door light). Sincerely, Jonathan Holmes"


You've requested:

A replacement item


eBay Customer Support comments:

"This item is not covered by the eBay Money Back Guarantee















This report was posted on Ripoff Report on 09/13/2014 01:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ledinfinity/internet/ledinfinity-ledinfinity-i-was-sold-defective-merchandise-from-this-seller-on-ebaycom-wh-1176590. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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