Complaint Review: Legal Aroma Therapy
Legal Aroma Therapy legalaromatherapy.com Never shipped my order. Got ripped off $60.00. No Refund On my Debit Card! North Bergen Internet New Jersey
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I was a returning customer to this website. I never experienced a problem until now. I made a purchase to help me with my battle with insomnia. I use this product for relaxation. I'm 56 years-old. I was told on April 19,2017, that I was unable to purchase one packet, due to some new shipping method. I then ordered two packets as told by their associate for the amount of $60.00. I was then informed that my purchase wouldn't be shipped out until April 27,2017. I patiently agreed, and said no problem. I can wait. I then received an e-mail on April 20,2017, that it was now in processing. My debit card was charged $60.00 on April 20,2017.
I then got a follow uo e-mail on April 26,2017, that said Good News your order has been shipped. I then started tracking my package with the USPS. It stated Label Created, awaiting parcel. It continued to stay at that for over 5 days. I then started calling Legal Aroma Therapy, and they informed me that there was a problem with USPS's website, and it would be updated the following day. It never got updated, because they NEVER physically sent my package to USPS. I called and called, and wrote several e-mails to USPS. They at USPS informed me they never received a package from Legal Aroma Therapy.
I then called Legal Aroma again, and this time they told me some bogus excuse that it was a BAD SHIPPING LABEL, and that USPS was sending my package back to them. I then was informed that once Legal Aroma Therapy gets my package sent back to them, they'll REFUND my debit card. That was on May 1, 2, 3, and I finally gave up. I then called my bank, and I'm now disputing the charge of $60.00. I gave Legal Aroma, every opportunity to resolve this matter. I just can't believe after making past purchases with Legal Aroma, that they would resort to being thieves. I don't like being ripped off. My money doesn't grow on trees. Please be beware, don't ever get comfortable with online purchases. This is bad business to a consumer. Beware of who you deal with, when purchasing items on the internet!
This report was posted on Ripoff Report on 05/05/2017 02:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/legal-aroma-therapy/internet/legal-aroma-therapy-legalaromatherapycom-never-shipped-my-order-got-ripped-off-6000-1371567. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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