Legal Help Group Advisors LHG Advisors Tok payment and did not follow through on contract!!! Newport Beach California

In February 2014 I received a postcard from Legal Help Group Advisors notifying me taht I qualified for a re modification for my mortgage.  I called the number and spoke to a Stacey Ellis who took my information and sent me an application and several other documents to complete (IRS form 4506, bank statements, proof of income, etc.)  Once I completed the requested documents I sent them FEDEX to LHG Advisors located at 150 Paularino Avenue Suite C-127 Costa Mesa, CA 92626 along with 3 post dated checks totaling $3595 as per the contract.  After receiving my packet of information I was contacted by Sabrina Lee "underwriter" to go over the specifics of the remodification process.  Sabrina told me taht we qualified for a significant rate reduction on our 1st mortgage and a 50-60% reduction of our HELOC. 

I was then told by Sabrina Lee I would be contacted by Alejandro Maldanado "processor" to keep my updated as to what is happening with the process every 10-14 days.  Unfortunately after my initial conversation with Alejandro all communication on LHG Advisors end ceased and I have to call them regularly to try to get information regarding the process.  At no time was I ever told that LHG Advisors needed addtional forms, paperwork, etc.  It was not until I spoke to my lender Chase Bank and Bank of America that all they had on file was an authorization for LHG Advisors to conduct business on my behalf.

After learning this I called the only person at LHG Advisors that would actually call me back and that is Sabrina Lee, she informed me that she would contact processing and have them get back to me.  I then received a call from Judy Plovie and she informed me that she was now in charge of my loan remodification an she copied Eric Wallace and Henry Tran.  I gave Judy specific instructions that I wanted to be kept in the loop on every detail of the loan and that I spoke to the Loss Mitigation department at Chse and BOA and neither of the two lenders have received an application, proof of income, bank statement, for 4506, etc. and all she could say was what was the employees ID#.   Chase employess do not give out that info, it is used internally only. 

I have saved all of the emails received from the follwing principals at LHG Advisors: Stacey Ellis, Sabrina Lee, Alejandro Maldanado, Judy Plovie, Eric Wallace and Henry Tran and I have sent a blanket email to all of them letting them know that I am thoroughly disgusted with the whole process and that I want a full refund of $3595 ASAP. I also told them in the emai that I woudl be filing complaints with the Attorney General in CA and in NC along with the Federal Trade Commission, Housing and Urban Development, Consumer Financial Protection Bureau, Bar Association in CA, the BBB and possibly seek legal action if this is not dealt with in a swift manner.

After sending my email I did receive a call from Judy Plovie to discuss my email and I told her I was done with this shady and what seems like illegal activity and that I wanted a full refund of $3595 and she told me I would hear from a supervisor within 24-48 hrs, I asked whom would be calling me and she said Henry Tran.  This call took place on the 8/25 and I have yet to hear back from Henry Lee. 

Any assistance would be greatly appreciated.