Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1411336

Complaint Review: Legion Express - Chicago Illinois

  • Submitted:
  • Updated:
  • Reported By: Russell — Crown Point Indiana United States
  • Author Confirmed What's this?
  • Why?
  • Legion Express 1965 W Pershing Rd. Chicago, Illinois United States

Legion Express Lighthouse Moving Damaged and lost our belongings Chicago Illinois

*Author of original report: Thanks for the feedback

*Consumer Comment: What You Posted Is Pretty Standard

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

When moving, this company was to move and store our "stuff" until our new house was finished. They had our stuff for 5 months. They claimed all of it was going to be in a climate controlled warehouse, it wasn't. A Lot of our belongings came back dirty and signs of moisture damage. On the day we moved into our new house, they said they would be here by 9am. They didn't show up until 4pm. Upon getting our things off the truck, we were noticing some funiture was broken or damaged. Our $2,000 television was smashed.

A missing lawn mower, missing book case, missing compound miter saw, 3 filthy mattresses that were not in protective bags that we paid for, and many boxes were crushed and the contents inside were damaged. All totaled $8,000 off our belongings were ruined or missing. Before this company was hired, I asked if I needed to insure all of it. I was informed that it wasn't necessary because they carry insurance to cover it. When the movers showed up to take out stuff, they had me sign the contract stating that I was not insuring the contents myself. All of this was trying to be explained by a guy that could hardly speak English.( heavy Russian accent).

I tried to file a claim with them to recover some if not all of my losses, but was told I actually signed a contract waiving their insurance and all they would cover was $0.60 per pound for a grand total settlement of $64. This is insane!! I tried to initiate an arbitration process, and certified mail a letter to the movers, but the post office returned my letter saying it was unable to forward it. I know when moving there is certain risks involved, but this is almost criminal! Is there anyone there that can help me with this situation?

This report was posted on Ripoff Report on 11/10/2017 06:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/legion-express/chicago-illinois-60609/legion-express-lighthouse-moving-damaged-and-lost-our-belongings-chicago-illinois-1411336. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Thanks for the feedback

AUTHOR: Russell - (United States)

POSTED: Tuesday, November 14, 2017

 I was hoping that was not the case. We have been fighting this for about a year now and the longer it went on , the more I knew I was f*****. Thanks for the help, I guess I should let it go now and cut my losses!

Respond to this report!
What's this?

#1 Consumer Comment

What You Posted Is Pretty Standard

AUTHOR: Jim - (United States)

POSTED: Tuesday, November 14, 2017

The mover is correct that they have insurance, but only if the warehouse catches fire and burns everything inside of it.  The insurance they have would not cover you during your move.  In addition, movers would have to be licensed to sell insurance during a move, which is why there is valuation.  You can opt to have Full Replacement Valuation (which is close to insurance, but isn't) at an additional cost, or you can opt to have valuation at $0.60 per pound which costs nothing.  Sounds like this is what you opted for.

Once they opted to pay you the $64, it pretty much ends there.  I have seen this before - someone sues the mover for the low amount of valuation received.  The judge yells at the defendant, and then dismisses the case against the mover.  The contract you signed is pretty ironclad; the mover is under no obligation under the contract to enter into arbitration and even if they agreed, you would lose the case.  The moving industry is largely unregulated at the Federal level and only minimally at the state level.

The only real way to avoid a situation like this is to do everything you generally should not do.  For example:

1.  Don't comparison shop for a mover.  Moving is expensive and the company that gives you the best price is generally the scam mover.  The well known movers whose trucks you will see on the highways cost more, but you are more likely to be more comfortable with them and have far more resources to do your move correctly vs. someone you found on the internet.

2.  Don't look for a mover on the internet.  You will find a scam mover there - because that's where they live.  Research a mover on the internet; if you see no reviews for a mover, generally they're a scam mover.  Scam movers close their doors when enough bad reviews show up, and then reopen under a new name where they can't be traced.  Look for a local mover in the phone book - yes, the old fashioned way.

3.  If you want to conduct research, really figure out how a move is supposed to work.  It really works like nothing you've ever experienced, which is why so many people are victimized.

Many times, people learn the hard way about the way the moving industry works.  I'm sorry this happened to you and best of luck....

 

 

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now