Leisure Living Pool Supply PoolSuppliesSuperStore.comPoolSupplies.com Selling solar covers known to be defective Tonawanda New York

I ordered a solar pool cover from Leisure Living that arrived with the "bubbles" deflated, notified the company and was told the cover would inflate once water came in contact with the cover, per their new supplier located in Canada. The "chemical reaction" never occurred, so I called the Representative, Nate Ognibene, and sent pictures as requested.  Two days later I received an email which said "the cover is as it is" and no further action would be taken by Leisure Living.  I spoke with Brittany, then Kathy who told me she is on commission and could not look into the matter any further.  I then left a Message for Paul Gilbert, customer service manager, which has gone unreturned.  The solar cover is floating beneath the waterline and is ineffective.  I asked Brittany to return my call which never occurred.  I have notified my credit card company and am disputing the charge. This company is not trustworthy and does not abide by their representations. Telephone hold time is excessive.  I would suggest shopping with another company.

Feel free to contact at:  (((redacted)))