Complaint Review: Lenscrafters Susquehanna Valley Mall - Selinsgrove Pennsylvania
- Lenscrafters Susquehanna Valley Mall Susquehanna Valley Mall Selinsgrove, Pennsylvania U.S.A.
- Phone: 570-372-1500
- Web:
- Category: Eye Care
Lenscrafters Susquehanna Valley Mall Poor Customer Service / Won't release rx to buy lenses elsewhere Selinsgrove Pennsylvania
*Consumer Comment: rx expired ?
*Consumer Comment: Check with PA authorities re if validity duration of eyeglasses Rx is 1 0r 2 years
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I was looking at lens crafters for prescription =
sunglasses and the rep. told me that my eye exam was good for two years, = since it was an exam for glasses.
I had decided, however, to continue looking since it was a bit pricey and I only wanted prescription =
sunglasses for convenience. I had checked other places and found I = could get a comparable pair of glasses for half the price and asked that = my prescription be faxed over, I was told that my prescription could =only be faxed if the rep. from the other company call.
Fine, the other =co. called and requested that my prescription be faxed and they were =told it would take several hours "because lens crafters was so busy". =
Approx. 1 hour later someone called and said that my prescription had =expired. I then called several lens crafters in the Harrisburg area to =inquire about the exams length of validity. I was told by all three =
stores that for glasses it is two years and contact lenses it is one =year. I then called the Selinsgrove store to ask why the inconsistancy, =one week it is valid for two years and all other stores support that =
time frame but now that I have chosen to use an outside provider it is =only one year.
Veronica
liverpool, Pennsylvania
U.S.A.
This report was posted on Ripoff Report on 06/21/2007 08:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lenscrafters-susquehanna-valley-mall/selinsgrove-pennsylvania-17045/lenscrafters-susquehanna-valley-mall-poor-customer-service-wont-release-rx-to-buy-lense-255903. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
rx expired ?
AUTHOR: Brad - (U.S.A.)
SUBMITTED: Wednesday, August 29, 2007
Lets start off by getting the facts out there -
the rx - is yours - however - the expiration date BELONGS TO THE PERSCRIBING OD - MD -
THEY SET TEHSE DATES BASED OFF HOW LONG THEY WANT TO - and IN REGARDS TO LOENSCRAFTERS - THEY DO NOT SET THE DATES - AND YOU WOULD NOT BE GETTING TEH COPY FROM THEM ANYWAYS !! ALL DRS - ( except a few in CA - and NY ? ) - are INDEPENDANT CONTRACTORS - renting from lenscrafters - I will say - LC may be providing the administative help to the OD - but this is not the case everywhere -
HOWEVER _ LC does nto set these dates - the doctor did - so i would personally speak to him -
now for the rules - and regualtions for rx's - they VARY by state law - and percribign OD - some states actually state the time frame allowed - and others DO NOT - !! A doctor can expire the rx - in 1 year - or 5 years if he shooses fit -
now the Contact lens is something totally differant - unser the contact lens fairness act - these rx can nto expire in less then 1 year EXCEPT in those cases there is a medical documented reason -
FUTHERMORE !!! - the store itself can do some of the following based on the state law where they practice -
they can state that they will not sill a rx - over x years old - unless it has a expiration date -
#2- most states - can Neitralize glasses - ( IF TEHY CHOOSE TO and allowed by state law - ) however this means they must match the current glasses you have - this just not just go for power - but PD- base cuves - type ect - and even my matching your glasses - there is always room to be off - a little form the org rx - so MANY opticals do not practive this anymore - TAke for instance - say you have a pr - made form the orginal rx - then soemone nurtralizes it -and the rx - comes off a liitle differant - BUT with in TOLERANCE -- ok - then you have those neutralized - and the same thing happens - so therefore now you are off alomst a while step or even more = then your org rx -
I personally - will not neutralize any longer - I simply call the doctor office and get the actual rx form them - and by doing this - you are protected from filling an rx that should not be filled - or filling it wrong or a little off - so it is just a safer way - ratehr then having to do something over 2 times -

#1 Consumer Comment
Check with PA authorities re if validity duration of eyeglasses Rx is 1 0r 2 years
AUTHOR: Thomas - (U.S.A.)
SUBMITTED: Thursday, June 21, 2007
If you paid for a seperate eye exam, the Rx belongs to you. Ask authorities for assistance.


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