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Report: #1175092

Complaint Review: Leo watch - santa monica California

  • Submitted:
  • Updated:
  • Reported By: Jazz381 — Glendale Arizona
  • Author Confirmed What's this?
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  • Leo watch 604 Arizona Ave santa monica, California USA

Leo watch Jason Sullivan I paid $119.00 dollars up front for a watch that I was promised to get in April of 2013 and never got santa monica California

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This is what I received when I contacted Jason:

Thank you for the update.
But I haven’t seen anything until you sent this to me.
Unfortunately I emailed back on May 7th attached BELOW and you see what was sent to me. I don’t know your social media site or where you sent the public status update but I didn’t have it.
Thanks,
Jackie
 
Sent: Thursday, July 18, 2013 1:46 PM
To: Jaazz
Subject: Re: Thank you for your interest in the new LEO Wristwatch!
 
Dear JH,

We sent out a public status update and also posted it on our social media site on May 21st.


Status Update:

By Leo Wristwatch
Dear LEO pre-sale customers and supporters,

I would like to express that I come to you with my hat in my hands to say that we have unfortunately missed our original launch date for the LEO wristwatch.

We have indeed been successful in building our working prototypes and they have clearly been demonstrated in front of several national media outlets and to some of the nation's most prominent child protection advocates, but we have slightly underestimated the undertaking of bringing the LEO to commercialization.

During our mechanical testing stages we discovered that designing the battery enclosures into the wrist-strap presented some significant challenges for our durability and water submersibility specifications and that in order for us to meet the highest level of quality standards we would have to undergo a re-design in order to permanently solve these issues.

After an intense amount of additional research and development our product designers, mechanical engineers and hardware engineers have resolved this matter, however the additional work has put us behind on schedule.

While we completely understand and appreciate the importance of keeping on schedule, we feel it was absolutely critical for us to correct these issues so that we can assure that we are bringing you the most reliable and stable technology available on the market today... especially given the fact that the LEO's primary application is for protecting our loved ones.

Some additional benefits!

While we were re-designing the battery configuration on the LEO... we realized that the new layout would allow us to make a couple of improvements that we believe you will be quite pleased with!

In the mean time we humbly ask that you please bear with us as we push through these final stages and please know that as parents ourselves, we are as committed as ever to child-safety and we remain EXTREMELY excited about this new game-changing technology!

We'd like to present you with the new'LEO Revolution' design!

(Please see attachments!)

We hope that you will find that this new LEO design is a vast improvement from our previous one and that it will be much more desirable by the kids. The 'LEO Revolution' is stronger, more durable and more reliable than ever before and now it features a 2-inch touch-screen with Android apps!

  • Its a cell phone!
  • Text messaging
  • Listen to music
  • Bluetooth
and much more...

If you have already made a pre-order of our previous LEO design, you will be given the new 'LEO Revolution' instead (at no additional cost), we will even throw in a couple months of FREE service... and you will be given a money-back guarantee if you are not COMPLETELY satisfied with the new LEO.

These new changes have increased our cost to build the LEO, but we are willing to sacrifice our profits in order to keep our commitment and to fulfill your pre-orders. We hope that you will be happy with the new 'LEO Revolution' and that you will be as excited about it as we are.

We will have to go out and raise some additional funds to get into production so you are going to see us launching a new crowd-funding campaign that we believe will be successful. The goal will be to get enough pre-sale orders to produce 10,000 units, which is our minimal order with our manufacturer.

Please help us spread the word and the sooner we reach our minimal goal of 10,000 units the sooner we will be successful in getting these life-saving devices into the public's hands.

Also, I know that we have fallen behind on our communication recently and for that I do dearly apologize... we have been completely inundated and building the LEO has been a TON of work.

For that, I am including my personal cell phone number for you to call me directly if you have any questions whatsoever.

I look forward to getting the new LEO to you asap!

Committed to child safety,

All the best to you and yours!

Jason Sullivan
Inventor/Founder

Cell phone: 310-800-1972


On Thu, Jul 18, 2013 at 8:48 AM, Jazz wrote:
Hello,
This is getting OLD. When do you intend on sending out these watches that we “DONATED” to? I’m ready to file a complaint with BBB and “The Ricky Lake Show”. I was promised that the watch would be sent around April of 2013.
This is NOT GOOD.
J
 
Sent: Tuesday, May 07, 2013 3:37 PM
To: jazz
Subject: Re: Thank you for your interest in the new LEO Wristwatch!
 
Hi and thank you so much for bearing with us... we've been swamped and working hard to staff up!
 
Apparently launching a revolutionary new product is a whole lot of work!
 
We will have some VERY exciting updates and a couple of game-changing press releases coming over the next few days.
 
Thanks again for your continued support.
 
We are dedicated to seeing things through!
 
Cheers!
 
Jason
 
 
On Tue, Apr 30, 2013 at 6:14 PM, Jazz wrote:
I ALREADY ordered the watch. WHEN are you sending them out???

-----Original Message----- From: info@leowristwatch.com
Sent: Tuesday, April 30, 2013 10:58 AM
To: Ja
Subject: Thank you for your interest in the new LEO Wristwatch!

Hello and welcome to the future!

The LEO is the world's first Smart-Watch enabled with a family locator app. and a 911 panic button system.

The LEO will change the way we communicate!


Due to an overwhelming amount of inquiries we have put together a set of frequently asked questions (FAQ) and answers below to help you fully understand the LEO and its benefits. If you do not see the answer to your question below, please send it to us right away and we will respond shortly.


The LEO wristwatch is available today on pre-sale for ONLY $149.95 and will retail in the summer for $249.95. Please join our pre-sale/crowd funding campaign now and help us bring this new life-saving technology to the public. The more pre-sales we receive the faster we can bring the LEO to market... so we need your help!

We are aimed at having the LEO ready in the late spring.
(Your pre-sale orders will help us to finance our first minimum batch of production units with our manufacturers)
To secure your LEO wristwatch now for a $100 discount (available only for a limited time) please visit our website at: www.leowristwatch.com


Our FAQ:
1. What is the cost of LEO?

The LEO is available now onpre-sale for a limited time for only $149.95. LEO will retail at $249.95 when it comes out during the spring.

2. Is there a monthly service agreement?

The LEO operates as a two-way voice and data communications device so there is a service agreement. However our service plans begin at only $12.95 per month!


'Basic' Plan: $12.95 per month
Includes:

- 24/7 Emergency 911 Dispatch call center on standby

- Panic Button Alerts
Sends user's precise location to loved ones via text message and to 911 emergency dispatch with the press of a button

- Wrist-Strap Tamper-Alerts
Instantly sends tamper alerts to loved ones and to 911 emergency dispatch if an attempt is made to improperly remove the device.

- 24/7 Online (or Smart Phone) Location Services
Allows parents to locate their loved ones at anytime.

(Only .10 cents per locate)

'Always Within Reach' Plan: $19.95 per month
Includes:

- 24/7 Emergency 911 Dispatch call center on standby.

- Panic Button Alerts
Sends user's precise location to loved ones via text
message and to 911 emergency dispatch with the press of a button.

- Wrist-Strap Tamper-Alerts
Instantly sends tamper alerts to loved ones and to 911 emergency dispatch if an attempt is made to improperly remove the device.

- 24/7 Online (or Smart Phone) Location Services
Allows parents to locate their loved ones at anytime.

(INCLUDES: up to 60 locates per month).

- Also Includes:

- Safety-Zone Alerts
Instantly notifies parents the moment their child leaves or is taken from a pre-defined area.

- Exclusion-Zone Alerts
Instantly notifies parents the moment their child enters into a pre-defined area. (Example: close proximity of a registered sex offenders home)

- Speed-Alerts
Allows parents to be instantly notified if their child is traveling too fast.

(Example: parents can set the limit at a low rate of speed and be notified the moment their child is traveling in someone?s vehicle... when they're not supposed to be)

'Exemplary' Plan: $39.95 per month
Includes:

- 24/7 Emergency 911 Dispatch call center on standby

- Panic Button Alerts
Sends user's precise location to loved ones via text message and to 911 emergency dispatch

- Wrist-Strap Tamper-Alerts
Instantly sends tamper alerts to loved ones and to 911 emergency dispatch if an attempt is made to improperly remove the device.

- 24/7 Online or Smart Phone Location Services
Allows you to locate your loved ones at anytime.

(UNLIMITED LOCATES PLAN)

- Safety-Zone Alerts
Instantly notifies parents the moment their child leaves or is taken from a pre-defined area.

- Exclusion-Zone Alerts
Instantly notifies parents the moment their child enters into a pre-defined area. (Example: close proximity to a registered sex offenders home)

- Speed-Alerts
Allows parents to be instantly notified if their child is traveling to fast.

(Example: parents can set the limit at a low rate of speed and be notified themoment their child is traveling in someone?s vehicle... when they?re not supposed to be).

Also Includes!

Completely Customizable Automatic Location Updates throughout your week or month. Automatically receive your loved one's current location at any time you choose. (Example: when they are supposed to arrive at school, at home, a friend's home etc.

3. What cellular carrier network does the LEO operate on?

We are currently selecting a major carrier that will best serve our customers. To be announced shortly.

4. Is the LEO waterproof?

LEO is water resistant and is even water submersible down to 3 meter?s (approx. 10 ft.) for approximately 30 minutes.

So the LEO is ideal for theme parks, water parks and days at the beach.

5. Is LEO connected with 911 services?

LEO has a 24 hr. emergency call center that interfaces with 911 dispatchers (or equivalent) in the United States and in 57 other countries.

6. What is the battery life?

The battery is designed to last 24 hours under normal everyday use however; the more pings used to locate the device and the more usage of voice communications the more power drawn.

7. Does the LEO have an optional locking mechanism?

Yes, LEO has a unique key locking mechanism and customers will be provided with several dublicate keys.

Locking the LEO watch is optional and could prevent an unwanted removal by a would be predator.

8. Is the LEO tamper proof?

The LEO wristwatch is equipped with a tamper proof wrist-strap and an optional locking mechanism. The wristband includes interior trip wires and titanium woven steel to prevent unwanted removal.

An instant tamper-alert will be submitted to 911 and to loved ones if an attempt is made to improperly remove the device.

9. What are the features?

The LEO has 7 critically life-saving features:


Panic Button Alerts

Instantly transmits the child's real-time location to parents via text

message and to 911 emergency response.

Tamper-Proof Lockable Wrist-Strap

The LEO is equipped with a titanium wrist-strap with an optional locking

mechanism to prevent unwanted removal. The LEO will also send a tamper-alert

to parents and to 911 if there is an attempt to improperly remove the device.

Safety-Zone Alerts

Parents are able to easily set-up safety-zones around areas such as schools,

school walking routes and even around neighborhoods during specific hours.

The LEO will instantly alert loved ones the moment a child leaves or is taken from pre-defined areas.


Exclusion-Zones

Parents can also set-up exclusion zones that will instantly alert them if their

child enters into a predetermined zone.

(Example: a close proximity of a registered sex offender's home)


Speed-Alerts

Speed-alerts give parents instant notification the moment their child is

traveling too fast. (Example: parents can set the limit at a low rate of speed

and be instantly notified the moment their child is traveling in someone's

vehicle... when they're not supposed to be)


24/7 Location Services

24-hour internet or smart phone access to locate your child or loved ones.


Two-Way Voice Communications

The LEO is a wrist-worn cell phone, so rest assure that your loved ones are always within reach.

10. Is there a choice of colors?

LEO will be available in Hot Pink, key lime green, citrus orange, sky blue, pearl white and charcoal grey.

11. Is LEO also a cell phone?

Yes, LEO is a two-way voice communications cell phone that sends and receives phone calls and can store up to 100 speed-dial phone numbers.Phone numbers are programmed into the LEO by the parent or guardian from the company website and are accessed by a personalized username and pass code.

12. How does LEO work?

LEO is a 911 capable wristwatch that can instantly locate anyone in distress. With one squeeze of a panic button the LEO will instantly transmit the user's precise location to loved ones and 911 dispatchers.

The LEO also allows parents and caregivers the ability to locate their loved ones at anytime through any internet connection including smart phones.

Other features include the ability to set up safety zone alerts, exclusion-zone alerts, speed-alerts and more...

13. What does LEO weigh?

The LEO is made of durable light weight materials, weighing only a few ounces.

14. What ages and target markets is the LEO best suited for?

The LEO wrist strap is adjustable and will fit ages 6-75+ years of age (4 to 5 years old the youngest).

LEO is a great device for Alzheimer's, Autism, loan workers i.e. real estate agents, social workers & security guards and is especially GREAT for avid outdoor enthusiast. Example: joggers, hikers and mountain climbers etc.

15. Does LEO work in buildings and parking garages?

The LEO will work inside most all wood-frame buildings, concrete buildings, large open parking structures, under heavy foliage and even inside most high-rise buildings. The LEO is equipped with the most superior indoor GPS capabilities of any competing product available on the market today.

16. Can I use the LEO abroad?

The LEO currently operates on the GSM cellular network which spans over 220 countries. Consumers will have to contact the company prior to traveling to other countries to avoid unwanted roaming charges.

17. What is the warranty?

LEO will come with a 30-day money-back guarantee and a one year warranty.

18. How durable is the LEO?

The LEO is designed to be ruggedized and tough enough to withstand the harshest environments.

19. How do I locate my child?

Parents, caregivers or guardians will be able to log on to the company website with their own username and pass code to locate their loved ones through our cloud- based, easy to use location software.Customers will also have access to a smart phone application.

20. Where do I purchase the LEO?

The LEO is currently available on pre-sale on the company website for a $100 discount: www.leowristwatch.com

The LEO will be available in the summer at retail outlets everywhere at $249.95.

21. Is the LEO available in every state?

The LEO will initially be sold throughout the United States and in Canada, and as mentioned earlier the LEO will operate in 220 countries worldwide.

Distribution channels will be set-up in other countries soon.

* We will continue to supply you with updates and additional information as we progress.

Order Your LEO Wristwatch Today!

Visit us at: www.leowristwatch.com
 
--
Jason Sullivan
CEO/Inventor/Founder
GuardianLion Wireless, LLC
"Always Within Reach"
 
604 Arizona Ave
Santa Monica, CA 90401

--
Jason Sullivan
CEO/Inventor/Founder
GuardianLion Wireless, LLC
"Always Within Reach"
 
604 Arizona Ave
Santa Monica, CA 90401
 

This report was posted on Ripoff Report on 09/07/2014 04:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/leo-watch/santa-monica-california-90401/leo-watch-jason-sullivan-i-paid-11900-dollars-up-front-for-a-watch-that-i-was-promised-1175092. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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