Complaint Review: Les Schwab Tire Centers - Eureka California
- Les Schwab Tire Centers 2440 Brodway Eureka, California U.S.A.
- Phone: 707-443-3507
- Web:
- Category: Auto Tire shops
Les Schwab Tire Centers ripoff like so many others on this web site Eureka California
*Consumer Comment: Much more after sales support than I expected.
*Consumer Comment: Much more after sales support than I expected.
*Consumer Comment: Much more after sales support than I expected.
*Consumer Comment: Much more after sales support than I expected.
*REBUTTAL Individual responds: your story does not make sense.
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My issue with Les Schwab centers around the replacement policy of tires.
1 1/2 months ago I bought wild country txr traction tires and during normal driving one of the tires totally split and blew on the side bead line where the tread wraps around and stops.... causing my truck to go off the road and strike a cement barrier nearly causing a fatal accident.
Now the BS starts from Les Schwab.....I take the totally defected (only a little over a month old, mind you...less than 500 miles) tire back to Schwab to get a new one of course, and the sales geek (where do they get those big dumb bozo's ? anyway) give me a rap about the replacement policy and said that they couldn't give me a FULL replacement because the tire had 25% wear and wanted $65.00 prorated for a new replacement.
If this isn't the biggest loophole in the warranty of defected tires I don't know what is. I protested the policy on these points:
First I don't think they were honest about the tread wear and what should it matter how much treadwear is gone if a tire is totally defected and comes apart during the 1st couple of months of use under normal driving conditions.
The clerk also admitted that "he's seen hundreds of tires that have blown at the bead and the cause is low tire pressure"... So the clerk admits that the tires come apart and Les Schwab is still selling the tires??? What ever happened to business ethics?
Well low pressure sure wasn't my case as I always check the pressure and my new tire wasn't low on air...
That $65. prorated replacement quote (I didn't bite on it by the way and I still have the blown tire to show the tech dept at the DOT) will be costly for Schwab in the end.
It seems to me that Schwab's policy is saying that the tires are no good and unsafe after 25% tread wear is gone. If that be the case lets let the nothewest know that Les Schwab is selling defected tires that have a more than average problems assocated with them, and put the CEO behind bars for these very scrupulous policies.
I wonder how many accident deaths have happned due to Les BS Schwab's tires...... Remember Goodyear??
Schwab your NEXT.
Tim
Redway, California
This report was posted on Ripoff Report on 10/30/2002 01:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/les-schwab-tire-centers/eureka-california-95542/les-schwab-tire-centers-ripoff-like-so-many-others-on-this-web-site-eureka-california-33802. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#5 Consumer Comment
Much more after sales support than I expected.
AUTHOR: Andrew - (U.S.A.)
SUBMITTED: Wednesday, June 25, 2003
I bought a new set of tires before sending my car overseas. Nothing special, just good tires. We had a tread seperate just after we arrived. I called the LS shop where we had purchased them, explained what was wrong. Knowing I could not bring the tire back for inspection, he took me at my word, and sent me a new tire.
We get very little support overseas and even fewer Stateside companies will ship to an APO address. I had no expectations of what we would get, even expecting that the warrenty would be invalid (like so many others ) after we moved to Germany. I offered to pay the shipping, and the manager just told me to come by when I got home and take him out for coffee. Much more after sales support than I expected.

#4 Consumer Comment
Much more after sales support than I expected.
AUTHOR: Andrew - (U.S.A.)
SUBMITTED: Wednesday, June 25, 2003
I bought a new set of tires before sending my car overseas. Nothing special, just good tires. We had a tread seperate just after we arrived. I called the LS shop where we had purchased them, explained what was wrong. Knowing I could not bring the tire back for inspection, he took me at my word, and sent me a new tire.
We get very little support overseas and even fewer Stateside companies will ship to an APO address. I had no expectations of what we would get, even expecting that the warrenty would be invalid (like so many others ) after we moved to Germany. I offered to pay the shipping, and the manager just told me to come by when I got home and take him out for coffee. Much more after sales support than I expected.

#3 Consumer Comment
Much more after sales support than I expected.
AUTHOR: Andrew - (U.S.A.)
SUBMITTED: Wednesday, June 25, 2003
I bought a new set of tires before sending my car overseas. Nothing special, just good tires. We had a tread seperate just after we arrived. I called the LS shop where we had purchased them, explained what was wrong. Knowing I could not bring the tire back for inspection, he took me at my word, and sent me a new tire.
We get very little support overseas and even fewer Stateside companies will ship to an APO address. I had no expectations of what we would get, even expecting that the warrenty would be invalid (like so many others ) after we moved to Germany. I offered to pay the shipping, and the manager just told me to come by when I got home and take him out for coffee. Much more after sales support than I expected.

#2 Consumer Comment
Much more after sales support than I expected.
AUTHOR: Andrew - (U.S.A.)
SUBMITTED: Wednesday, June 25, 2003
I bought a new set of tires before sending my car overseas. Nothing special, just good tires. We had a tread seperate just after we arrived. I called the LS shop where we had purchased them, explained what was wrong. Knowing I could not bring the tire back for inspection, he took me at my word, and sent me a new tire.
We get very little support overseas and even fewer Stateside companies will ship to an APO address. I had no expectations of what we would get, even expecting that the warrenty would be invalid (like so many others ) after we moved to Germany. I offered to pay the shipping, and the manager just told me to come by when I got home and take him out for coffee. Much more after sales support than I expected.

#1 REBUTTAL Individual responds
your story does not make sense.
AUTHOR: John - (U.S.A.)
SUBMITTED: Sunday, February 23, 2003
First of all what your explaining is not a defective tire. It was a tire ran at low air pressure. when a tire is ran at low air pressure the sidewall gets hot and blows out and seperates from the bead like you explained. They should have explained to you that it is common because people do not realize they have a low tire until it is to late.
It doesnt matter if you check your air pressure 15 minutes earlier. If you develope a leak while traveling at highway speeds the tire gets hotter and hotter as the tire deflates until it blows. Most of the time this happens on a tire that is installed on the rear axle. It is hard to tell when a tire is going low on a rear axle. usually does not cause a pull or stability problems till it is to late.
Second thing is about the 25 percent replacement policy. If anything happens to the tire that is warrentable in the first 25 percent it is replaced free. This includes your tire. If you only had 500 miles on your tire and your were not in the first 25 percent your must be burning your tires off or not telling the truth. Les Schwab backs up thier warrenties no questions asked. Something doesnt add up.
Third thing if the tire was defective and not cause from low air pressure Les Schwab would send it back to the manufacture. They would get their money back. Your story does not add up.


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