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Report: #651990

Complaint Review: Les Schwab - Tumwater Washington

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  • Reported By: Rich — Olympia Washington United States of America
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  • Les Schwab 6328 Capitol Blvd SE Tumwater, Washington United States of America

Les Schwab Les Scwab of Tumwater overcharges they dont go by corporate codes that the other ones go by Tumwater, Washington

*Consumer Comment: another les schwab complaint.

*UPDATE EX-employee responds: OUCH

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All Les Schwabs get a code from corporate headquarters telling the stores what to charge. Les Schwab of Tumwater adds whatever they feel like to this number. Went to the Les Schwab in question for shock installation Dodge Dually, they wanted 30 dollars per corner. While I was there asked them about brakes for another car if they would charge taxes on it, My nephew was up from Oregon they said YES. So I called westside Les Schwab and they said No as long as they have ID and a liscense plate from Oregon, No problem had that. So I also asked them about the shocks for the dually they said 18 dollars a corner. So I told them what Tumwater said, they told me about corporate sending a code to all Les Schwabs telling them what to charge. So out of curiosity I checked receipts from tires I had gotten on 2 other vehicles. Dually tires 20 dollars per tire more than what they were suppose to. Tires for a Buick SUV over 30 dollars more than what they were suppose to. check your receipts and compare them to other Les Schwabs in the Olympia area you might be surprised what you see.


Since I am doing this I remember a long time ago I needed front end work on my truck took it to all 3 Les scwabs Downtown Olympia, Tumwater and Hawks Priarie for a quote and I got 3 different amounts ranging from 300 to 900 dollars. 

This report was posted on Ripoff Report on 10/17/2010 01:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/les-schwab/tumwater-washington-98512/les-schwab-les-scwab-of-tumwater-overcharges-they-dont-go-by-corporate-codes-that-the-oth-651990. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 Consumer Comment

another les schwab complaint.

AUTHOR: previos ls - (United States of America)

POSTED: Tuesday, January 04, 2011

Why so many complaints about les schwab? I have been a customer with them for over 15 years, never had a problem in tell recently, last time I was there will be the last time. When reading comments on hear and the service I received last time I do believe the comments that this business is only for profits today and who cares if the customer comes back tomorrow, ill still get my bonus in April. This really isn't the stores fault or even the employees fault but corporate. There web sight has no contact information, and when you finally get a hold of them they do nothing. Sorry les schwab, ill try someplace else next time.

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#1 UPDATE EX-employee responds

OUCH

AUTHOR: Madman - (USA)

POSTED: Friday, November 05, 2010

AS A FORMER EMPLOYEE I WAS TOLD AS FOR MY FELLOW WORKERS TO SELL SIPING TO ALL CUSTOMERS. LES SCHWAB AS FOR OTHER COMPANIES THAT DO SIPING MAKE A MAJOR PROFIT FOR THE UPSELL.  DON'T DO IT ON DUALLY TRUCKS AS FOR DIESALS IT WILL SHORTEN THE LIFE OF YOUR TIRES. BEFORE GETTING TRAPPED INTO GETTING IT DONE READ UP ON IT. ALL EMPLOYEES WHO ARE LIFERS THAT HAVE  BEEN SUCKED/BRAIN WASHED WILL DEFEND THIS TILL THEY DIE. LOOK DEEP INTO THIS COMPANY NO ASIAN/BLACK/HISPANICS/MIDDLE EASTERNS/ ARE IN UPPER MANAGEMENTS/CEO.



AS FOR THE SO CALLED FREE ROAD HAZARD IT'S NOT FREE INCLUDED IN THE TIRE PRICING. THEY DON'T DO PRICE COMPETING EITHER DO TO THE FACT OF LOOSING MONEY AND THEIR BONUSES/ DIVIDENS THAT GOES TO ALL EMPLOYEES IN APRIL AND MAY OF THE FELLOWING YEAR FROM THE LOWEST TO THE HIGHEST. BONUS RANGE FROM 2500-45,000 DEPANDING ON HOW MUCH THE STORE MAKES AND HOW MANNY SHARES EACH WORKERS HAS.

EXAMPLE 3 SHARE PERSON WOULD MAKE 7500 DOLLARS IF EACH SHARE WAS 2500 DOLLARS A PERSON.

THEY DON'T HAVE BROCHURES FOR ANY OF THEIR TIRES THEY SELL THEY'RE HIDING THE TRUTH FROM EMPLOYEES AS CONSUMERS. 

TRUE STORY THE FOUNDER LES HIMSELF USE TO WORK FOR OK TIRES WHICH WAS PART OF BIG O AS OTHER SMALLER TIRE CHAINS LIKE TIRE KINGDOM AND TBC ETC.

AS FOR THE RUNNING TO CARS TO MEET CUSTOMERS IT IS STARTING TO BE LACKING DUE TO THE FOUNDER PASSING . ALL THEY WANT TO DO NOW IS MAKE MAJOR PROFIT. SELL SELL SELL ANY THING ANY WAY TO GET YOUR HARD EARN DOLLARS.

USE TIRES THAT ARE TAKEN OFF CUSTOMERS CARS ARE A MAJOR PROFIT FOR LES SCHWAB TOO SINCE THEY DIDN'T PAY FOR IT. USE TIRE CODING SO YOU KNOW NOT TO GET RIPPED OFF. EXAMPLE 38545-FIRST 3 # IS STORE 45 IS PRICING OF TIRE(S)MAY INCLUDE BALANCE MOST TIME NO. PLEASE DOUBLE CHECK THE MANUFACTORING DATE CODE ON THE USE TIRE(S) BEFORE BUYING IT. DATE CODE IS THE LAST 4 NUMBERS FOLLOWING LETTERS.


ANOTHER MAJOR UP SELL THEY HAVE IS REPLACING CALIPERS AND ROTORS WITH EVERY BRAKE JOB( THEY CLAIM IT'S THE ONLY WAY TO DO THE JOB). ONLY TIME CALIPERS NEED TO BE REPLACED/REBUILT IS THE DUST BOOTS OR SEAL WORN/DAMAGED. THE DUST BOOT RETRACTS THE PISTON BACK INTO THE CALIPER HOUSING AFTER YOU RELEASE THE BRAKE PEDAL. IF THEY TELL YOU OR SHOW YOU A SO CALL CALIPER HANG UP OR HARD TURNING WHEEL GET SECOND OPINION BEFORE DOING JOB. I BET MY PAY CHECK ON THE NEW CALIPER DO THE SAME THING

HANG UP IS 90% OF THE TIME FROM THE BRAKE HOSE OR ELSEWHERE. 



THEY WILL SELL YOU YOUR OLD CALIPERS WITH NEW PADS SO THEY CAN WARRANTY YOUR BRAKE JOB FOR 3 YEARS 25,000 MILES NOW THAT IS A RIP OFF. AGAIN POLICY REMANUFACTORS CALIPERS OR REBUILD IF NO REMANUFACTORS AVAIL. THIS POLICY BEEN E-MAILED TO ALL MANAGERS FROM  PURCHASING DEPT SEVERAL YEARS BACK. SOME STORES LIKE MY FORMER STORE LOCATED IN EDMONDS WA. WILL SELL YOU SOMETHING AND WRITE ON YOUR INVOICE SAYING NO WARRANTY. LOOK AT THEIR ADD AND WRITTEN POLICY (IF WE CAN'T GUARANTEE IT WE WON'T SELL IT) IF YOU BEEN SUCKER INTO SOMETHING LIKE THIS GO AND GET YOUR MONEY BACK


I WAS TOLD BY MY FORMER AST. MANGER TO WORK ON A VECHILE WHICH I KNEW NEEDED BRAKES DUE TO AXLE SEALS LEAKING GEAR OIL ALL OVER THE BRAKE SHOES AND NOT STOPPING WELL. I GAVE THE CUSTOMER A PRICE TO DO IT CORRECTLY.CUSTOMER DIDN'T LIKE THE PRICE SO IN ORDER TO MAKE A SALE MY AST. MANAGER TOLD ME TO DO IT WITH OUT THE SEALS BEING FIXED. I REFUSED TO DO IT. I TOLD HIM FIX IT CORRECLY OR NOT AT ALL HE TOLD ME HE WILL WRITE ON INVOICE STATING NO WARRANTY- I MENTION THATS NOT OUR POLICY. HE WENT AND GOT HIS FRIEND WHO WAS A TECH HE CAME BACK I TOLD HIM THE REASON SO HE

 AND I AS FOR ANOTHER WORKER ADJUSTED THE BRAKES AND BLED THE BRAKE LINE TO SEE IF ANY AIR- SURE ENOUGH THE VECHILE HAD STOPPING POWER, WE LET THE CUSTOMER LEAVE WITH THE REAR BRAKES THE WAY IT WAS. GUESS WHO GOT THE DIRTY END OF THE DEAL.

I DID AS SOON AS IT GOT KINDA SLOW I GOT LET GO BECAUSE I STOOD UP FOR THE CUSTOMERS RIGHT. I HAD RACIAL REMARKS MADE TOWARDS ME AT THEIR SISTER STORE WHICH IS LOCATED IN NORTH CITY SHORELINE, THEY TRANSFER ME AND KEPT HIM. KINDA STRANGE HUH-FRIENDS TO MANAGEMENT GETS SPECIAL TREATMENT AT THESE TWO STORES.

NOT ALL MANAGERS ARE SHADY JUST SOME IN THIS COMPANY. 

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